FAQs — Booking, Payments, Flights, Destinations & Tailor-Made Holidays
Last updated: October 2025
Planning a luxury, tailor-made Mediterranean or worldwide escape with Sardatur Holidays? Find answers to the most common booking, payment, flights, luggage, insurance, transfers, destinations and tailor-made questions below. If you can’t see what you need, call 0208 973 2292 or email ask@sardatur-holidays.co.uk.
Booking Your Holiday
How can I make a booking? +
You can call 0208 973 2292 or email ask@sardatur-holidays.co.uk, and one of our travel consultants will be happy to assist.
How do I make changes to an existing booking? +
Contact your travel consultant via email, or call our office (Mon–Fri, 9:00–17:30) on 0208 973 2292.
When will I receive my travel documents? +
Travel documents are emailed approximately 2–3 weeks before departure.
Do I need travel insurance? +
Yes, travel insurance is essential. See our Booking Conditions.
Payments & Deposits
When is the deposit and balance due? +
A deposit is due at booking. The remaining balance is due 12 weeks before departure.
What payment methods do you accept? Can I use American Express? +
We accept all major debit/credit cards, including American Express, and BACS bank transfers.
Flights & Transfers
Do you book flights as part of the holiday? +
Yes—competitive rates with both major scheduled and low-cost airlines.
What type of transfers are included? +
Private transfers as standard; we can also arrange car hire or train travel.
What happens if my flight is cancelled? +
For package holidays, we’ll handle alternatives and liaise with hotels/suppliers on your behalf.
Destinations We Offer
Do you offer destinations beyond those listed on your website? +
Italy, Spain, Portugal, Greece, Turkey, Cyprus, Dubai, Egypt, Maldives, Seychelles, and Mauritius. See our homepage.
Can you book hotels that aren’t shown on your website? +
Yes—access to a wider network of trusted properties. We’ll suggest the best fit for your preferences.
Tailor-Made & Multi-Centre Holidays
Can you arrange train journeys or ferry crossings? +
Yes—train travel within Italy and hydrofoil/ferry crossings to Italian and Greek islands.
Can you organise tours, excursions, or wine tastings? +
Private and small-group experiences including guided tours, food experiences, and winery visits.
Do you offer tailor-made multi-centre holidays? +
Yes—fully tailor-made to your requirements. Start here: Holiday Types.
Still need help? Call 0208 973 2292 or email ask@sardatur-holidays.co.uk.
