PASSPORTS AND VISAS
It is your responsibility to ensure that you are in possession of a valid passport for the duration of your holiday.
British and EC passport holders must be in possession of a valid passport to travel to Italy.
Holders of other passports must check Visa regulations with the Italian Consulate (0207 235 9371). Children will need their own passport for travel.
Airlines now require all passengers to submit their passport details before departure and failure to do so may result in denied boarding. This is known as Advanced Passenger Information, sometimes known as API’s is to be sent to governmental authorities, border control and security agencies for the purposes of security and counter terrorism. Please forward these details to us as soon as possible after making your booking. Should there be any changes to these details between submitting them to us and your departure date (i.e. change of name), it is your responsibility to advise us accordingly. We cannot be held responsible for any problems which may occur with the airline should you fail to do so.
Please note that Credit Cards are not as widely accepted in Italy as in the UK. It is therefore advisable to check that hotels, restaurants, shops and petrol stations etc, take this form of payment.
Banks usually have cash points and are open from 08.30 -13.30 hours Monday to Friday. You must take your passport along when changing money and travellers' cheques.
We will provide you with the following:
Travelling to Sardinia
• Airport assistance on departure at Heathrow (terminal 5) in connection with our dedicated flights to Sardinia.
• Assistance on arrival and departure at Cagliari and Olbia airports in connection with our dedicated flights to the UK.
• Assistance with your onward travel to resort/hotel. You will be directed to your transfer vehicle or car hire desk.
Travelling to the rest of Italy
Please note we do not have representative services available in all destinations we feature and therefore you will not be met on arrival. Please ensure you refer to your itinerary which will provide the appropriate contact details should you need assistance whilst on holidays.
Our team will go out of their way to ensure you make the most of your stay and in order that you may enjoy your holiday in full and undisrupted, our local agent will not visit you in resort/hotel. However, you will be provided with all the necessary contact details should any problems or emergencies arise.
ARRIVAL AND DEPARTURE IN RESORT
Please prepare yourselves by packing your swimming things and anything else you might need for a leisurely lunch out, as hotel rooms and self-catering properties are not available for access until 15.00 to 17.00 hours. You should vacate hotel rooms/self-catering properties by 10.00 hours.
Please note that many of our properties are located in rural areas. It is therefore possible that you may see or hear indigenous wildlife in or around the property. Insects will find their way into properties, especially when windows are left open, or food left unattended. They are usually harmless and they do not mean your accommodation is dirty or unhygienic, but obviously the sight of such creatures can be off-putting, if you are not used to seeing them.
Some resorts are continuing their development, and at times there may be some local building work taking place, often carried out by third parties. We may only become aware of this once the work has actually commenced. Whilst we have no direct control, should we become aware that such works are likely to occur during your holiday (and if in our opinion this is likely to affect your booked accommodation significantly), we will endeavour to advise you at the time of booking, or if you have already booked, before your departure.
We may operate holidays in regions/areas where standards of accommodation, transport, safety, hygiene, medical facilities and others infrastructure may, at times, be lower than those you normally you are used to in the UK. The supplier of the services and facilities included in your holiday should comply with local standards where they are provided.
The outline itineraries given for each holiday must be taken as an indication of what should be accomplished, and not as a contractual obligation on our part. Changes of itinerary may be caused by local conditions, transport cancellations, weather or other unforeseeable circumstances. Clients booked on holiday to the Italian outer islands, such as the Aeolian Islands, Capri and Ischia, may at times, have their journey disrupted due to aircraft delay, cancellation of ferry services, bad weather, strikes or other unforeseeable circumstances. Clients affected will be re-protected with hotel accommodation available, at no extra cost. No refund will be given for unused accommodation in resort.
TELEVISION/SATELLITE TV & ELECTRICAL APPLIANCES
Where we state that a hotel or self-catering property has a television or satellite TV, we make no guarantee of channels available, which may be in Italian. We recommend that you use the same care and supervision with children watching TV as you would at home. Some channels may be of an adult nature.
Please remember that it is dangerous to use electrical appliances when wearing a wet bathing costume or with bare feet on wet floors. For your own safety, please exercise proper caution when handling electrical appliances and supervise closely any children who are doing so. Please report any electrical defect to the hotel reception as soon as you can.
WATERSPORTS AND SPORTING ACTIVITIES
Adequate travel insurance is essential. It is your responsibility to ensure that the insurance cover is suitable and adequate for your particular needs. Water-sports and other sporting activities, offered within the website, may be operated by the hotel or third party agents/suppliers. We cannot guarantee that they are maintained or operated with the customers' safety in mind. We recommend that you take reasonable precautions to protect yourself and your party whilst on holiday and use only those companies who demonstrate good safety practices.
Some water-sports and other activities may be considered to be hazardous pursuits by some insurance companies, so you should ensure that if you wish to take part in such sporting activities, you are covered by your own holiday insurance.
Wellness Centres, SPA & Sport Centres: A medical certificate may be required providing evidence of fitness for treatments and use of equipment. It may be possible to obtain a medical certificate in resort (at local charge). Children may have restricted access to these facilities.
The dates when pools are normally open are listed. However, in the event of bad weather, opening may be delayed or closure brought forward. The majority of swimming pools do not have depth markings as this is not a legal requirement in Italy. For your safety, please familiarise yourself with the pool and use common sense. Take care when walking around the pool, as pool surrounds are often slippery when wet. You may find that most hotels and residences do not provide a lifeguard and that access to the pool may be subject to opening hours. In some cases the use of a swimming cap may be requested. Diving may be prohibited. Please check the display ‘swimming pool rule and regulations’. Hotels may charge for use of pool/beach towels.
TRAVELLING WITH CHILDREN
Special requirements: parents are required to disclose any special requirements their children have upon booking. Where possible we will do everything we can to ensure any special requirements are met. We are aware there may be certain circumstances that we are unable to cater for and each request will be looked at on an individual basis.
Food safety: although every care and attention is taken, we cannot guarantee that the food the hotels provide has not been produced in an environment free from nuts or nut related products. We wish to inform you that any information about your child health relating to food will be passed to the hotel and airline.
Ill children: in the interest of everyone’s health, hotels do not accept ill children in any of their programmes. Children must be clear of any illness for a least 3 days before being admitted.
Cots and highchairs: please check before using a cot or a highchair that you are happy with the safety and condition of it. If you have cause for concern please report it to the hotel reception.
Child safety: please remember that young children should never be left unsupervised, particular around the swimming pool, on balcony, near the lifts and in the children’s playgrounds.
PROPERTY INFORMATION HOTELS/SELF-CATERING
Please note that a number of the facilities mentioned in our brochure may be subject to closure, or be only partially open due to weather conditions or/and at the management's discretion, e.g.: opening and closing dates of swimming pools, use of restaurant terraces, water-sports facilities and others.
We regret we are unable to be precise about the availability of such facilities at the beginning and end of the holiday season.
VEGETARIAN / OTHERS MEALS
Please advise us at the time of booking if you require vegetarian / other meals in your hotel or on the flight. Such request will be noted on your invoice, but confirmation cannot be guaranteed (see 8 a).
All villas/apartments are equipped with refrigerators, cooking facilities (gas or electric), crockery, cooking utensils, bed linen and bathroom towels.
In general, all are adequately equipped for normal holiday use, but it should be noted that kitchens do not have ovens, kettles, teapots and irons. As a result, you may find yourself having to boil water in a saucepan rather than a kettle, or dunking your tea bags in a cup, rather than brewing tea in a teapot.
Water shortages: If the summer is a particularly dry one, there may be a need to control water usage. Even though all our properties have reserve tanks, there may be occasions when they are temporarily without water.
Linen mostly consists of two sheets, a pillowcase and a towel per person. Please bring your own beach/pool towels or any extra towels you may require. Villas/apartments are cleaned on arrival and not during your stay.
Fresh linen and towels are provided on a weekly basis and you may be required to make your own bed.
Additional cleaning/changes of linen may be possible for a charge payable locally.
In order to leave the villa/apartment in a reasonable condition, you are required to carry out a minimum amount of cleaning before check out, which includes:
• Disposing of all rubbish, perishables and bottles from the property.
• Leaving all kitchen equipment, crockery and cutlery thoroughly clean, dry and stored away.
Failure to apply this courtesy may result in a deduction of extra cleaning costs from your breakage deposit, held at the resort.
PROVISIONS FOR SELF-CATERING
Even though it is possible to find a shop open before 19.30 hours on Saturday afternoons, it is important to bring a few basic essentials with you to help you settle into your accommodation on arrival.
Please note that receptions and management offices of self-catering properties are manned only during the times stated. If you are arriving outside these times, it is essential that you telephone the reception on arrival.
YOUR HOLIDAY PRICE DOES NOT INCLUDE:
• Travel insurance.
• All items of personal expenditure and all items not specifically indicated as included.
• Car parking.
• Additional room facilities requested locally: e.g.: balcony, upgrade, optional excursions etc.
• Charges made by hotels/residences for sun-beds, tennis courts and any other activity or equipment.
• Refundable deposits for apartments and car hire (where applicable).
• Air-conditioning unless specifically indicated as included in the holiday price.
• Charges levied for infant's cot or food (provided and payable locally).
• Tourist taxes, resort fees or similar.
Your contract will be with SARDATUR HOLIDAYS LIMITED (Registered Office: 1 Malcolm Drive, Surbiton, Surrey KT6 6QS), holders of an Air Travel Organisers Licence (ATOL 2593) issued by the Civil Aviation Authority, which protects you financially. All bookings are made on the basis of these terms, relevant information and the details in your confirmation invoice. No verbal discussions that take place can override or vary the terms of these Booking Conditions unless we confirm them in writing to you or your travel agent. It is important that you should read and understand the booking conditions before making a booking.
Please note; Adequate and valid travel insurance is compulsory for all travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance for your booking by the date of departure.
HOW TO BOOK
To make a booking you can contact us directly on 020 8973 2290, via our web site www.sardatur-holidays.co.uk or through your travel agent. The appropriate deposit must be paid to secure the booking. When booking a non-refundable flight element, the airfare in addition to the deposit, must be paid at the time of booking. On receipt of the deposit payment our confirmation/invoice will be sent showing the balance, which is due 12 weeks before departure.
We are required as a condition of our ATOL Licence to make it clear that, after you receive our booking confirmation, any monies which have been paid by you to your travel agent and which they still hold, will be held by them as our agent until that money is paid over to us. To the extent that the travel agent is in possession of any money paid by you before you receive the booking confirmation, he will also hold it as our agent, but you will of course be entitled to its return should the contract not be concluded.
You must check your confirmation and all other holiday documentation carefully and raise any queries immediately. Amendment or cancellation fees may become payable if you do not notify us of any discrepancies immediately. Only the details of the holiday confirmed on the invoice can be guaranteed and it may not be possible to make changes at a later date. We reserve the right to refuse a booking without giving any reason.
We will provide you with financial protection for any ATOL protected air package or flight that you buy from us. You will receive an ATOL certificate to that effect.
The price of your holiday include the amount of £2.50 per person as part of the ATOL Protection Contribution that we pay to the CAA.
When you make a booking you guarantee that you are 18 years or over and that you have the authority to accept and do accept these Booking Conditions on behalf of yourself and your party. It is a condition of our accepting your booking that you take out adequate travel insurance at the time of booking. It is your responsibility to check that the insurance policy you purchase is adequate for your particular needs and to take out additional cover if required. Please read your insurance policy carefully and take it with you on holiday. Clients in breach of this condition will be deemed to have indemnified the company for any consequential loss incurred by the company on their behalf and such costs will be redeemable from them. To confirm your booking you will be required to pay the deposit of £280.00 per person and the airfare element if booked on any flights other than our special charters. For Sardatur Special Charter seat only to Sardinia, full payment is due within 7 days of confirmation. Please note, that some special package holidays may require full balance payment at time of booking, either on line, or via the reservations team.
Please note that for villa rentals a deposit of 50% of the total full occupancy is required. For any additional villas not featured in this brochure other conditions may apply. Due to the fee levied by Credit Card Companies, a 2% charge will be added to VISA/MasterCard transactions and 2.5% for AMEX card transactions (NOT Debit Cards).
The balance payment of the holiday is due 12 weeks before your departure date. If payment is not received by this date, we reserve the right to take the booking as cancelled by you and the scale of cancellation charges set out in section 3 below will apply.
2. LATE BOOKINGS
For bookings made within 12 weeks of the departure date, you will be required to pay the full cost of your holiday at the time of booking. Once details have been confirmed to you over the telephone, a contract shall be deemed to exist between you and Sardatur Holidays and full payment will be due immediately.
3. CANCELLATION/ALTERATION BY YOU
If a booking is cancelled, cancellation charges set out below will be applicable. Cancellation must be in writing, and the person who made the booking must sign the letter. Cancellation fees are based on the date on which we receive the written notice of cancellation.
56 days or more before departure Deposit
55/36 days before departure 50%
35/20 days before departure 70%
21/15 days before departure 90%
Less than 14 days before departure 100%
3.1 For special package offers and specially discounted holidays sold via Reader's Offers, Members and Clubs, 100% cancellation applies at all times.
3.2 CONCERT/EVENT CANCELLATION POLICY
If you are travelling to a Concert/Event, for which the primary reason for travel is a Concert or Event, Sardatur Holidays cannot take responsibility whatsoever as a result of any change/omissions in the event or the programme or failure of the main event to take place as advertised. Our responsibility is to provide you with the ticket for the Event/Concert/Show as advertised by the promoter, nor can we be responsible for any expenses incurred by yourself as a result of the Concert/Event/Show being cancelled by any party other than by Sardatur Holidays.
IMPORTANT NOTE: Should the Concert or Event be cancelled by the promoter/artist/performers; the Trip/Tour/Event you have booked will still be scheduled to proceed. You will however, be entitled to an appropriate refund in respect to the Concert/Event Ticket. Should you decide not to travel as a result of a cancelled event/altered performance, cancellation charges of 100% may apply to cover pre-booked costs of flights, car hire/transfers and hotel accommodation booked on your behalf
3.3 VILLAS, SUITES and LUXURY ROOM CANCELLATION POLICY
Please note for Villa, suites and Luxury room bookings the following cancellations apply:
Up to 35 days before departure loss of deposit 50%
Less than 35 days before departure 100%
Flights. If you have to cancel, alter or amend details on scheduled or low-cost flights for which tickets have been issued, a 100% cancellation charge will apply.
For Sardatur Special flights only to Sardinia, the following cancellation fees apply:
50% cancellation fee up to 12 weeks prior to departure
100% cancellation fee within 12 weeks of departure
In the event of you wishing to alter or amend the details of a confirmed booking based on our flights, there will be an amendment fee of up to a maximum of £45 per person. Amendments made 55 days or less before departure will be treated as a cancellation by you of the original booking, thus subject to the cancellation charges indicated above.
Name Change. Changing/Altering the name of a flight reservation is not always possible or permitted by some airlines. Once airline tickets have been issued, any changes made to the ticket will result in you having to pay for the cancelled ticket(s) and purchase a new ticket(s) at full cost.
Child/infant. Should you fail to correctly declare the age or date of birth of the infant or children, and/or falsely claim reductions for children, the whole party may be refused permission to board the aircraft unless the proper holiday cost plus the appropriate amendment fee is paid. If the aircraft is full, a child who is found to be travelling as an infant will be refused to board the aircraft. We cannot accept responsibility for any alternative travel arrangements made for the party.
4. ALTERATION OF HOLIDAYS AFTER DEPARTURE
If after the commencement of your holiday, you decide to modify your chosen arrangements, e.g. change of accommodation and /or duration of your stay, we will do our best to help, but these changes are subject to availability and must be paid for locally. Where, through no fault of Sardatur Holidays, you curtail your holiday, no refund will be made for unused accommodation or flights.
5. CANCELLATION/ALTERATION BY US
It is unlikely that any alteration will be made to your arrangements once confirmed, but because arrangements are made many months in advance, we must reserve the right to make any changes necessary. In the unlikely event of an administrative error leading to an incorrect price being displayed or quoted, we reserve the right to correct it. If there are any changes of a minor nature, we will notify you as soon as possible. Minor changes do not entitle you to cancel or change to another holiday without paying the normal applicable charges, nor to compensation. If we have to make a MAJOR CHANGE, that is one that we make before the day of departure and which involves a change of airport (but excluding changes between London area airports and changes of aircraft type/airline), the outward or return flight being rescheduled by more than 12 hours, a change of hotel or villa/apartment which involves substitution of the hotel or villa/apartment with one of a lower grade, we will advise you as soon as possible. We will do everything in our control not to cancel any booking within 6 weeks of departure unless full payment has not been received, or unless our intention to provide the booking in full is frustrated by events beyond our control. If it is necessary to change your accommodation after you have paid the balance, an alternative accommodation of at least equal standard will be offered where possible. If any alternative offered is not acceptable, we shall refund all monies paid to us. No compensation will apply if there are any changes or cancellations due to war, or threat of war, riots, civil strife, industrial action, natural disaster, epidemics, bad weather, technical problems with an aircraft, airports or transport, closure of airports, terrorist activities, Government action or any other events beyond our control. The following compensation is payable only in the event of a major change accepted by you. Compensation per person: Days prior to departure Compensation (£'s pp excl infants)
More than 56 days Nil
56 - 29 days 10
28 - 15 days 20
14 - 0 days 30
Please note our liabilities in respect of significant changes or cancellation by us are in all cases limited to offering you the above choices and, where applicable, the above compensation payments. We regret we cannot meet expenses or losses you suffer as a result of any changes. Compensation will not be payable where we are forced to make a change as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation is payable for minor changes. Please note, a flight delay does not constitute a change to holiday arrangements and compensation payments are therefore not payable for flight delays.
All prices quoted are in pounds sterling, per person. We reserve the right to change our prices at any time. Also we reserve the right to vary the price shown on your confirmation invoice due to (i) transportation costs (including fuel surcharges) or (ii) dues, taxes or fees chargeable for services such landing taxes, embarkation/disembarkation fees at airport; (iii) currency exchange rate changes, (iv) administrative errors leading into an incorrect price being displayed or quoted. When the variation is small, an amount equivalent to 2% of the price of you travel arrangements, we will absorb that increase. Only amounts in excess of 2% of your booking arrangements will be surcharged. If the surcharged means paying more than 10% of your booking arrangements, you will be able to cancel your booking arrangements with a full refund of monies paid except for any amendment charges.
No price increases will be made within 45 days of departure. We will consider refunds of the insurance premium if you are able to show to our satisfaction that you are unable to transfer or re-use your insurance policy. If you wish to cancel your booking arrangements for this reason, you must exercise you right to do so within 7 days from the date printed on our final invoice showing the surcharges. Where you do chose to cancel your existing booking arrangements for this reason, you will be entitled to accept from us an offer of alternative arrangements if we are able to do so. In either case, whether you accept an alternative holiday from us or cancel your booking arrangements you will be entitled to the compensation for Major Changes set out at clause 5.
Please note: Italian Tourist tax. Tourist taxes or resort fees may be implemented by local authorities. These are to be paid locally and may change without prior warning. These fees are not included within the cost of your holiday. We do not accept responsibility for these costs, which must be paid by you directly to the hoteliers.
6.1 PRICING ERRORS
Whilst we make every effort to ensure the accuracy of the pricing information provided, regrettably errors may occasionally occur. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake), within 7 days of the time of booking or as soon as reasonably possible. If a booking is already in place, you will have the choice to continue with the chosen itinerary at the corrected price or amend to a different holiday. We reserve the right to cancel the booking if you do not wish to accept the price that applies to your holiday or any quoted alternatives.
7. WEB & BROCHURE DESCRIPTION
We have made every effort in our web site and in our brochure to describe resorts, accommodation and general facilities as accurately as possible. However, there may be times when certain facilities are not available. For example: electrical equipment may break down and some shops or restaurants, night clubs, swimming pools and other amenities may not be in full operation, particularly in low season. In addition, the operation of amenities and facilities may be subject to local licensing regulations or Government Fuel Saving Legislation. We cannot accept responsibility for any such problems, which are outside our control.
(a) All bookings are made and accepted on the basis of the description contained in this brochure and our web site. We cannot guarantee the accuracy of any hotel, residence or resort leaflet or web site, which is not published by us, but may be supplied as an additional service to the client; nor do we assume any responsibility for the contents of other web sites that may be linked to ours. The inclusion of a link to another site on our web site does not imply any endorsement of the site.
(b) Hotel photographs used are only to give you a general impression of the typical accommodation on offer. Refurbishing policies vary and whilst in some properties the décor is uniform, in others, variation in the décor may occur.
(c) General images and photographs aim to give you an accurate illustration of the hotel, resort, beaches and location. They are not intended to be exact and you are not guaranteed an identical view shown in our brochure/web site; circumstances such as weather conditions, time of year or other situations may alter/vary the images.
8. SPECIAL NEEDS
(a) Special requests regarding car hire, accommodation, vegetarian meals or any other aspects of your holiday should be made at the time of booking and will be passed on to the relevant supplier. Such requests will be noted on your invoice, but confirmation cannot be guaranteed. Even when a supplier advises that a request is accepted, we regret that we cannot accept liability for any subsequent failure on their part to comply with such requests. For this reason we regret that we do not accept conditional bookings.
(b) If you or anyone in your party have any special needs or disabilities which may affect your holiday, please advise our reservations staff when making your booking and also provide full information in writing. We will make every effort to advise and assist with such requirements, but as none of the hotels or villas featured in this brochure and web site are specifically designed for disabled guests, we cannot guarantee that our hotels and villas will be suitable or able to cater for special needs.
(c) Expectant mothers - airline regulations vary and some refuse permission to fly to women who will be 28 weeks (or more) pregnant on the date of their return journey. Please check with the airline if in doubt.
(d) Our holidays include group transfers from airports/hotels and vice versa unless otherwise stated on your documentation. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group, with stops being made en route to drop off/pick up other clients and therefore, the actual duration of your transfer will depend upon this. Baby and child seat are not provided on group transfers as this is not required under current Italian law. Alternatively, you have the choice to upgrade to your own private transfer at the appropriate supplement, for which child and infant seats will be provided if required.
9. OUR RESPONSIBILITY TO YOU
We only accept responsibility for the proper performance of our obligations under this contract. We will perform such obligations with reasonable skill and care. We are not responsible for any failure that is:
• Attributable to you or a member of your party;
• Attributable to a third party unconnected with the provision of the services to you, and is unforeseeable or unavoidable;
• Attributable to our employees, agents, subcontractors and suppliers and their staff whilst acting outside the scope of their employment.
• Due to Force Majeure.
• Due to information, however obtained, from outside sources such as independent third party websites
• Any consequential loss not directly connected to the contract with us. We do not accept responsibility for death, bodily injury or illness occurring on holiday unless it is proven that it is due to the negligence of our employees, agents or suppliers acting in the course of their duties to us, and this is brought to our attention in resort by completing a formal "incident report" within 24 hours of occurrence. We cannot accept responsibility for clients who by misadventure suffer illness, personal injury or death during the period of their holiday arising out of an activity which does not form part of the package holiday, however general assistance will be offered to the client (please refer to your insurance policy). Where the death, personal injury or illness results from any services provided by air, sea, rail or road carriers or providers of accommodation, our liability in all cases will be limited in the manner provided by the relevant International Convention. In particular, air and sea travel are covered by the Warsaw Convention and Athens Convention respectively, which will limit or exclude liability for death or personal injury and damages.
All prices quoted are for rooms with private facilities, based on two people sharing.
B&B: Bed and Continental breakfast.
HB: Half board includes Continental buffet breakfast and dinner.
FB: Full board includes continental breakfast, lunch and dinner.
Continental breakfast do not include eggs, bacon and fruit juices which may be available on request at additional charge.
Half board, full board and All-inclusive is often based on a set menu or buffet.
Rooms may not be available until 15.00 hours. Check out is by 10.00 hours.
(a) HOTEL CATEGORIES: We are obliged to print the official category awarded to the hotels by Italian State Tourist Office. The awards are based on certain facilities or services being available and they do not take into account the size of the bedrooms and public rooms, nor the preferred décor of the owner, which may be at odds with your taste. Hotels in the same category, even in the same resort, can vary considerably in their character, ambiance, service and facilities and may not offer the same staffing levels and facilities, or be as well maintained. It must be borne in mind that cost is a good indication of standards, particularly when comparing hotels of the same star rating.
(b) AIR-CONDITIONING: Most of our hotels have air-conditioning, as mentioned in our descriptions. The period and hours of operation are at the hotelier's discretion, in compliance with the fuel saving requirements current in Italy, but this is usually from 01 July to 31 August.
(c) BATHS, SHOWERS & PRIVATE FACILITIES: Where the hotel description states that our rooms have either private shower or bath, we regret it is not always possible to specify which will be allocated to you. If a preference is stated at the time of booking we will pass this on to the hotel, which will endeavour to comply with the request, but this cannot be confirmed. Please note that it is not uncommon for showers to have no cubicle or shower curtains. Hotels and self-catering properties may not provide non-slip mats in their baths and showers, please take extra care to ensure you do not slip when these areas become wet.
(d) HOTEL VIEWS: When a room is described as having a sea view, this means that such a view may be obtained from it. It does not imply that the room faces the sea and frequently only a side sea view may be obtained from the window or balcony. Where sea views are definitely frontal, this is specified in the hotel description. Where rooms have sea view for which no supplement is charged, the nature of the views may vary from room to room.
(e) SINGLE ROOMS: Despite the supplement payable for single accommodation, it should be noted that the standard and location of single rooms are sometimes inferior to those of other room types and may not have all the amenities we have described as
being available in a twin room.
(f) DOUBLE BEDS: Double beds in Italy often consist of two single mattresses within a double frame or two single beds linked together with a double sheet.
(g) TRIPLE ROOMS: When 3 people share a room, this is usually on the basis of adding an extra bed, which may be a fold-up bed, in a standard twin room, and may therefore be rather cramped.
(h) Balconies: many hotels, especially in cities, are prohibited from changing their exteriors because of local legislation and cannot therefore alter the structure of room balconies, balustrades or windows to meet UK building regulation recommended 1.1m. For this reason, please note the heights of some balconies may be lower and the gaps between the vertical rails wider than expected. If you are travelling with young children, please ensure that they are not left unsupervised on balconies and you take extra care.
11. SELF-CATERING VILLAS/APARTMENTS
All properties are let by us, on the strict understanding that they will be occupied only by those people named at the time of booking. Accommodation may not be available until 17.00 hours. Check out is by 10.00 hours. Self-catering villas/apartments do not all have an official classification by the Tourist Authorities, so please rely on the description we provide. Prices vary, depending upon the number of persons sharing the accommodation. The term 'villa' is generic for self-catering, regardless of the accommodation - further details will be given by our reservations staff. Air conditioning: condition 9(b) applies. (a) BREAKAGE DEPOSIT: Because our villas and apartments are privately owned, you are asked by the owner for a breakage deposit, which is held as protection against damage or loss. Deposits are paid on arrival to reception and are fully refundable (if all is in order) on departure. See each property for charges.
12. CAR HIRE
All clients taking car hire, even if it is included in their holiday, should read the car hire information.
13. RESORT FACILITIES
Where we state that a property has sports facilities, Wellness centre, etc. it does not mean they are necessarily free, unless specifically stated. Where facilities are free, it does not mean the equipment and treatments are free. Certain facilities mentioned in this brochure/ web site as being available, are subject to minimum guests numbers and, on occasion, to weather conditions
14. LOCAL CONDITIONS
When travelling abroad you must accept that things will be different than in the UK. Safety standards and regulations conform to local standards and could be less, or even more stringent, than those we enjoy in the UK. The monitoring and enforcement of such regulations is a matter for the authorities of that country and the local supplier of the services concerned. Cots and child seats supplied abroad conform to local safety standards, but it remains your responsibility to check that they meet with your infant's requirements.
15. OTHER GUESTS
We do not have the exclusive use of all properties featured in this brochure. It is possible therefore that there may be guests from other countries and of mixed age groups at your accommodation. Many hotels we feature may host local weddings, parties, conventions and conferences and there may be occasions when they take place during your stay.
16. AREAS SURROUNDING ACCOMMODATION
The areas surrounding your holiday accommodation do not form part of your package holiday and have not been inspected. These include beaches, sea, roads and mountains. You are responsible for taking reasonable care for your own and your party's safety. Whilst the photography in our brochure/website illustrates beaches at or nearby properties, these are subject to natural erosion; storms bring in sea grass or seaweeds and storms can be violent enough to remove part of the beach altogether. We cannot therefore guarantee that the beaches represented in the brochure will be the same, and sometimes a sandy beach can become pebbly or weed-strewn. Please be aware that not all beaches will have a lifeguard in attendance. Swim in the designated areas and follow the flag warning signals. Beware of the local conditions (e.g. tides, winds, currents) and seek local advice.
17. ACCEPTANCE OF RISK (By You)
You acknowledge that the nature of travel is adventurous and that as such some holidays may involve a significant amount of inherent personal risk. These include injury, disease, loss or damage to property, inconvenience and discomfort. Some activities incidental to the holiday may carry inherent risks and if you wish to participate you may be requested to sign an additional waiver form by the supplier. It is your responsibility to ensure that you are physically fit enough to participate, that you have adequate protective clothing and safety equipment and take sensible precautions for your own safety and for the safety of any children for whom you are responsible.
Excursions are any sightseeing trips, tours and activities which you book and pay for locally. Our local agents are able to assist you, but they are only acting as booking agent on your behalf. Your contract will therefore be with the local operator which provides it. The decision to partake in any such excursions is entirely at your own discretion and risk. We are in no way affiliated with any of these companies. If you do have any complaint about, or problem with your excursion, your claim should be directed to the excursion provider and not to us. We have no liabilities for whatever loss or damage you may suffer from any excursions.
(a) Should you become ill or suffer an injury whilst on holiday you must, in addition to reporting this incident to our local agent (when available) or the management of the property, consult a local doctor and also consult your GP upon your return to the UK. Should you then wish to make a claim against us as a result of that incident, you must provide us with written reports from both the local doctor whom you saw and your GP, together with written authority for us to obtain further information from both those doctors. At the time of going to press, there were no particular health requirements for travelling to Italy, but you are recommended to obtain the Department of Health leaflet (ref. T4), 'A Traveller's Guide to Health', which is available from your doctor or by phoning Freephone 0800 555777.
(b) The use of Facilities and equipment (including treatments) at Spa & wellness centres, gyms and other sporting establishments is at the guests’ own risk. Participants should ensure they are in good health and are not taking part in any activity or treatment, which is likely to cause them illness or injury. Many establishments are now asking for medical/fitness certificates. Sardatur is not responsible for any illness, injury or death sustained from the use of such facilities, equipment or treatments.
We reserve the right at our absolute discretion, to terminate without notice, the holiday arrangements of any customer whose behaviour is such that it does, or is likely, in our opinion, or in the opinion of any airline pilot, accommodation owner or manager, their servants or agents, or any other person in authority, to cause distress, damage, danger or annoyance to any of our other customers, employees or any other person, or to cause damage to property. In these circumstances all our obligations to you under this contract cease forthwith, full cancellation charges apply and we shall not be liable for any refund, compensation or costs incurred by you whatsoever. These rules also apply if you are prevented from travelling because in the opinion of any person in authority, you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers. We cannot be held responsible for the action or behaviour of other guests or individuals who have no connection with your holiday arrangements or with us.
If you have a problem during your holiday, it is a legal requirement that you immediately inform the relevant supplier, the owner or property manager where you are staying, or the supplier of the service in question and where available, our local agent. If the matter is not resolved to your satisfaction, you must report the matter to us so that we can try to solve the problem whilst you are still in resort. If your complaint cannot be completely resolved locally, you must obtain written confirmation from the supplier or the resort representative of the complaint lodged. Please follow this up within 28 days of your return home, by writing to us, giving your original invoice number and all other relevant information. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question and obtain such written confirmation of the complaint lodged. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.
22. ACCOMMODATION ONLY BOOKINGS
Should it be necessary for us to amend or cancel an accommodation only booking, we cannot accept liability in respect to any costs you may incur in respect of any other service or product, including flights, you may have purchased independently. No payments whatsoever shall be made in this respect as our contract with you is solely for the provision of accommodation only.
23. FLIGHTS/CHECK IN
Passengers must arrive at the airport of departure in due time for check-in. Should admission to the flight be refused because of late arrival and the flight being closed, we cannot be held responsible. Furthermore, we will not be responsible for the cost of alternative travel or accommodation arrangements, but you may be covered by your travel insurance. When you travel by air, the Conditions of Carriage of that airline apply. These Conditions are often the subject of Conventions between countries. Failure to check in for the outward flight will result in all outward/return reservations being cancelled. In the event of a scheduled flight overbooking, compensation due will be paid under the Denied Boarding Regulations by the airline, to whose Passenger Relations Department your original ticket should be forwarded.
24. FLIGHT DELAYS
Delays sometimes occur and regrettably these are completely beyond our control. However, if holiday insurance is taken, you are usually offered some protection (refer to your Insurance policy). Depending on the length of the delay and surrounding circumstances, the airline concerned should provide refreshments when and where appropriate.
25. BAGGAGE AND PERSONAL POSSESSIONS
You must strictly comply with the baggage allowance restrictions specified by airlines, to avoid incurring excess baggage charges or baggage being off-loaded from the aircraft. Please note that the maximum weight of any one piece of baggage is 32kg. Personal property from the point of arrival to transfer vehicle and from transfer vehicle to accommodation, and return, remains the responsibility of the owner to ensure it is loaded/off loaded from the transfer vehicle. Please note porterage is not included. Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if insurance is taken, you are usually covered for emergency purchases (refer to your policy).
26. CONSUMER PROTECTION
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 2593.
If you book arrangements other than a package holiday from this brochure, the financial protection referred to above does not apply.
This contract is subject to English law and jurisdiction.
E&OE (Errors & omissions excepted)
Brochure design & production: www.appletondesign.co.uk