PASSPORTS AND VISAS
It is your responsibility to ensure that you are in possession of a valid passport for the duration of your holiday.
British and EC passport holders must be in possession of a valid passport to travel to Italy.
Holders of other passports must check Visa regulations with the Italian Consulate (0207 235 9371). Children will need their own passport for travel.
Airlines now require all passengers to submit their passport details before departure and failure to do so may result in denied boarding. This is known as Advanced Passenger Information, sometimes known as API’s is to be sent to governmental authorities, border control and security agencies for the purposes of security and counter terrorism. Please forward these details to us as soon as possible after making your booking. Should there be any changes to these details between submitting them to us and your departure date (i.e. change of name), it is your responsibility to advise us accordingly. We cannot be held responsible for any problems which may occur with the airline should you fail to do so.
Please note that Credit Cards are not as widely accepted in Italy as in the UK. It is therefore advisable to check that hotels, restaurants, shops and petrol stations etc, take this form of payment.
Banks usually have cash points and are open from 08.30 -13.30 hours Monday to Friday. You must take your passport along when changing money and travellers' cheques.
Please note we do not have representative services available in all destinations we feature and therefore you will not be met on arrival. Please ensure you refer to your itinerary which will provide the appropriate contact details should you need assistance whilst on holidays.
Our team will go out of their way to ensure you make the most of your stay and in order that you may enjoy your holiday in full and undisrupted, our local agent will not visit you in resort/hotel. However, you will be provided with all the necessary contact details should any problems or emergencies arise.
ARRIVAL AND DEPARTURE IN RESORT
Please prepare yourselves by packing your swimming things and anything else you might need for a leisurely lunch out, as hotel rooms and self-catering properties are not available for access until 15.00 to 17.00 hours. You should vacate hotel rooms/self-catering properties by 10.00 hours. If your arrival is delayed please contact your host immediately.
We may operate holidays in regions/areas where standards of accommodation, transport, safety, hygiene, medical facilities and other infrastructures may, at times, be lower than those you normally you are used to in the UK. The supplier of the services and facilities included in your holiday should comply with local standards where they are provided. The outline itineraries given for each holiday must be taken as an indication of what should be accomplished, and not as a contractual obligation on our part. Changes of itinerary may be caused by local conditions, transport cancellations, weather or other unforeseeable circumstances. Clients booked on holiday to the Italian outer islands, such as the Aeolian Islands, Capri and Ischia, may at times, have their journey disrupted due to aircraft delay, cancellation of ferry services, bad weather, strikes or other unforeseeable circumstances. Clients affected will be re-protected with hotel accommodation available, at no extra cost. No refund will be given for unused accommodation in resort.
Some resorts are continuing their development, and at times there may be some local building work taking place, often carried out by third parties. We may only become aware of this once the work has actually commenced. Whilst we have no direct control, should we become aware that such works are likely to occur during your holiday (and if in our opinion this is likely to affect your booked accommodation significantly), we will endeavour to advise you at the time of booking, or if you have already booked, before your departure.
TELEVISION/SATELLITE TV & ELECTRICAL APPLIANCES
Where we state that a hotel or self-catering property has a television or satellite TV, we make no guarantee of channels available, which may be in Italian. We recommend that you use the same care and supervision with children watching TV as you would at home. Some channels may be of an adult nature.
Please remember that it is dangerous to use electrical appliances when wearing a wet bathing costume or with bare feet on wet floors. For your own safety, please exercise proper caution when handling electrical appliances and supervise closely any children who are doing so. Please report any electrical defect to the hotel reception as soon as you can.
Leisure facilities may be subject to limited opening hours and are determined by the management or owners in accordance with local regulations or guidelines and may not match guest’s expectation.Should any leisure facility become unavailable for any reason, we cannot guarantee being able to repair or replace it during your holidays, and do not offer compensation for the inconvenience or curtailed use in such event. Where we state that a property has sports facilities, Wellness centre, etc. it does not mean they are necessarily free, unless specifically stated. Where facilities are free, it does not mean the equipment and treatments are free. Certain facilities mentioned in this brochure/ web site as being available, are subject to minimum guests’ numbers and, on occasion, to weather conditions.
Adequate travel insurance is essential. It is your responsibility to ensure that the insurance cover is suitable and adequate for your needs.
a)Water-sports and other sporting activities, offered within the website, may be operated by the hotel or third-party agents/suppliers. We cannot guarantee that they are maintained or operated with the customers' safety in mind. We recommend that you take reasonable precautions to protect yourself and your party whilst on holiday and use only those companies who demonstrate good safety practices.
Some water-sports and other activities may be considered to be hazardous pursuits by some insurance companies, so you should ensure that if you wish to take part in such sporting activities, you are covered by your own holiday insurance.
b)Wellness Centres, SPA & Sport Centres: A medical certificate may be required providing evidence of fitness for treatments and use of equipment. It may be possible to obtain a medical certificate in resort (at local charge). Children may have restricted access to these facilities.
c)Swimming pools: The dates when pools are normally open are listed. However, in the event of bad weather, opening may be delayed, or closure brought forward. Most swimming pools do not have depth markings as this is not a legal requirement in Italy. For your safety, please familiarise yourself with the pool and use common sense. Take care when walking around the pool, as pool surrounds are often slippery when wet. You may find that most hotels and residences do not provide a lifeguard and that access to the pool may be subject to opening hours. In some cases, the use of a swimming cap may be requested. Diving may be prohibited. Please check the display ‘swimming pool rule and regulations. Hotels may charge for use of pool/beach towels.
TRAVELLING WITH CHILDREN
Special requirements: parents are required to disclose any special requirements their children have upon booking. Where possible we will do everything, we can to ensure any special requirements are met. We are aware there may be certain circumstances that we are unable to cater for and each request will be looked at on an individual basis.
Food safety: although every care and attention is taken, we cannot guarantee that the food the hotels provide has not been produced in an environment free from nuts or nut related products. We wish to inform you that any information about your child health relating to food will be passed to the hotel and airline.
Ill children: in the interest of everyone’s health, hotels do not accept ill children in any of their programmes. Children must be clear of any illness for a least 3 days before being admitted.
Cots and highchairs: please check before using a cot or a highchair that you are happy with the safety and condition of it. If you have cause for concern, please report it to the hotel reception.
Child safety: please remember that young children should never be left unsupervised, particular around the pools, on balconies, near the lifts and in the children’s playgrounds.
VEGETARIAN / OTHERS MEALS
Please advise us at the time of booking if you require vegetarian / other meals in your hotel or on the flight. Such request will be noted on your invoice, but confirmation cannot be guaranteed (see 8 a). Although every care and attention is taken, we cannot guarantee that the food the hotels provide has not been produced in an environment free from nuts or nut related products
SELF-CATERING ACCOMMODATION (GENERAL)
All villas/apartments are equipped with refrigerators, cooking facilities (gas or electric), crockery, cooking utensils, bed linen and bathroom towels. In general, all are adequately equipped for normal holiday use, but it should be noted that kitchens do not have ovens, kettles, teapots and irons. As a result, you may find yourself having to boil water in a saucepan rather than a kettle, or dunking your tea bags in a cup, rather than brewing tea in a teapot.
a)Water shortages: If the summer is a particularly dry one, there may be a need to control water usage. Even though all our properties have reserve tanks, there may be occasions when they are temporarily without water.
b)Fresh linen and towels are provided on a weekly basis and you may be required to make your own bed. Additional cleaning/changes of linen may be possible for a charge payable locally. Linen mostly consists of two sheets, a pillowcase and a towel per person. Please bring your own beach/pool towels or any extra towels you may require.
c) Villas/apartments are cleaned on arrival and not during your stay.
In order to leave the villa/apartment in a reasonable condition, you are required to carry out a minimum amount of cleaning before check out, which includes:
• Disposing of all rubbish, perishables and bottles from the property.
• Leaving all kitchen equipment, crockery and cutlery thoroughly clean, dry and stored away.
Failure to apply this courtesy may result in a deduction of extra cleaning costs from your breakage deposit, held at the resort.
Even though it is possible to find a shop open before 19.30 hours on Saturday afternoons, it is important to bring a few basic essentials with you to help you settle into your accommodation on arrival.
Please note that receptions and management offices of self-catering properties are manned only during the times stated. If you are arriving outside these times, it is essential that you telephone the reception on arrival.
Minimum Letting Periods: During high season, the minimum letting period for a villa is 14 nights. Self-catering accommodation are predominantly available for rental from Saturday to Saturday. Any villas with an alternative start day will be signalled at time of booking. Certain properties are only available for a minimum rental period of two weeks or longer. If this is the case for the property you have chosen, this will be brought to your attention at the point of enquiry.
Your Safety & Protection: The safety standards and regulations are those of the country you are visiting. As a result, please be careful when in unfamiliar buildings or surroundings, and get to know the escape route from your property in case of fire. Properties may include "hazards" such as open staircases, unfenced areas, glass doors, low walls & balconies, mezzanines, open drops etc, and it is imperative that your party take responsibility for their own safety.
As with all rental properties in prime locations there may be a small risk of burglary. Where provided, please take advantage of burglar alarms and safes and take every precaution against theft and burglary. Any valuables left at the property are left at your own risk. Please note that in some properties, surveillance cameras and security equipment may be installed inside and/or outside the property, which may have the capability to stream or record images and sound. If you have any concerns or issues with this, you must inform our team before your trip. Neither Sardatur Holidays nor the property owner nor our agents can take responsibility for any loss or damage.
Extra Services: We will be happy to arrange further services, full housekeeping, pre-stock groceries, pre-prepared supper, midweek towel and linen changes, concierge service to ensure that you and your party are looked after for the duration of your stay; simply tell us in advance what you require. It is strongly recommended that any extra services are booked well in advance of your holiday to avoid disappointment. A minimum of 8 weeks is recommended. Please note that all additional services pre-booked and pre-paid are subject to 100% cancellation fees. The cost of any services that are booked in advance and to be paid locally (e.g. local cook service) must also be paid to the local suppliers in the event of client cancellation. Any unpaid services will be charged from the credit card provided for the security deposit.
Childcare: While Sardatur Holidays has a policy not to recommend or endorse child care or babysitting providers, we do understand that these are fundamental requirements which many of our clients request when taking a villa holiday. As a result of safety and security concerns which all clients have when sourcing child care or babysitting providers, we prefer clients to make themselves comfortable with and to carry out their own checks on such providers. What we are sometimes able to do is provide a list of child care and babysitting providers in the area of the villa where we have been able to identify such services exist. However, it is important that it is recognised and understood that we have not carried out any checks whatsoever, we do not recommend any baby sitting or child care providers and we accept no liability for the use of any child care and babysitting providers set out on any list we may provide.
When at a property, clients may decide to enter into arrangements with the local staff at the villa. Any such arrangements are made entirely at the client's discretion and Sardatur Holidays does not vet or check local staff for suitability for providing childcare and therefore cannot accept any responsibility or liability for such arrangements.
Food shopping: You may like to stock up some essential before you arrive, please send us a list of food and household items which may be pre-ordered to facilitate your arrival. Please note that there is a service charge of €25 for this service. The cost of the purchased items is payable upon arrival at the property in cash. If you are celebrating a special occasion, you may like to book a special hamper. The contents can be tailored to your taste and the occasion, but suggested inclusions are champagne, truffles, cheeses, locally produced cured meats, fine wine and chocolates.
Swimming Pools: All properties with private swimming pools, are not manned. Please familiarize yourself thoroughly with the depth of the pool and how to get out, and exercise safety and caution always, especially with children and non-swimmers; diving is not permitted. Swimming pools do not have depth marking as this not a legal requirement in Italy. Children and non-swimmers are always your responsibility and should never be left unsupervised in the swimming pool or around the pool area. The heating of the pool, if available, is on demand and charged at a supplement, this is payable locally. Please ask our consultant for details.
Telephones / Internet: Telephone and internet arrangements vary from property to property and are sometimes metered (charges payable locally on departure). In some cases, there is no landline telephone and due to the rural nature of many of our villas, cell telephone networks may be weak or non-existent. Your host will provide further information on telephone usage at your villa.
There may be occasions when internet service is interrupted and whilst every effort will be made to resume the service, please note that Sardatur Holidays cannot be held responsible for loss of internet access (or the consequences of loss of access) during your holiday.
Pets: Pets are generally not permitted.
Local Wildlife: Please note that most of our villas are in rural areas, where wildlife such as animals and insects are as natural part of the landscape as the grass and the trees. It would not be particularly unusual to encounter animals, such as rodents, cats (stray or belonging to nearby locals), or insects such as wasps, bees, mosquitoes, flies, ants and spiders. Insects and animals can be attracted to swimming pools, nearby streams or ponds, local vegetation or sometimes food left out following an al fresco meal. We would urge you to keep doors and windows closed as far as practicably possible and to clear all remains of food following an outdoor (or indoor) meal. Please do not purposefully feed any local animals - it will encourage them to return and they may not be so welcome to the next guests. Please note that Sardatur Holidays cannot be held accountable for the presence of animals or insects at the villa you choose. If you suffer allergies triggered by animals, please let us know before booking - whilst we cannot guarantee animals will not be present, we can recommend villas where the possibility is lessened (for example where we know owners have not kept animals).
Vehicles: If you are intending to take or rent a sport or low-slung car on holiday, we advise you to check at time of booking whether the access to the property allows for such a car. Please note that many of the properties are located along uneven roads. These are passable using conventional vehicles, but it is worth considering carefully the model of vehicle you choose to drive. Your Sardatur Holidays consultant will be able to advise you on this.
Facilities for Infants: Please advise us, at time of booking, of any equipment you require for your infants. A small charge to supply additional facilities may apply.
Weather: We can arrange a lot of things at Sardatur Holidays, but sadly the weather is not one of them. Sardatur Holidays cannot be held accountable for adverse weather conditions or the consequences of adverse weather. No refunds will apply in the cases of no sunshine or other adverse weather conditions.
Security Deposit: As a condition of your villa rental agreement you are asked for a Security Deposit by the property owner (amount as specified by the individual villa) this is to protect the property owners for the cost of any damage or loss caused by wilful or accidental damage by members of the party that may occur during your stay or for any unpaid local charges. It is essential that you reconcile any damages or extra costs incurred with villa owners or agents prior to departure from the property as Sardatur Holidays are unable to enter negotiation on your behalf where such charges are not agreed with villa owners or agents prior to your departure from the property. We ask you to remember and respect the fact that Villas are privately owned residences.
Responsibilities of the company on self-catering bookings:
A) We cannot be held responsible for the failure of public utilities such as water, gas and electricity. We can also not accept any responsibility for any problems that you encounter in connecting to the internet, for any reason. We would ask clients to advise their host or local representative as soon as they are aware of any such problems, and, whilst every effort will be made to repair / replace as quickly as possible, this cannot be guaranteed due to the location and style of the properties, as well as the technical variability and potential incompatibility of networks, hardware and software.
B) For accommodation only bookings, we have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We do not own any of the properties which we market and sell, and we have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, any liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents, would rest with the suppliers/ subcontractors.
C) The suppliers/subcontractors and properties we select to market and sell are of a certain standard which we consider suitable to be associated with our brand. Many of these properties come with a high number of amenities and are also located in remote regions. Notwithstanding the high standards we expect from our suppliers/subcontractors and the properties we select unexpected breakages, breakdowns and faults may occur in one or more of the amenities provided on the property notwithstanding regular servicing and maintenance. We will always endeavour to ensure our suppliers/subcontractors repair and replace any faulty amenities in the fastest time possible using reasonable endeavours however, we cannot be held liable for breakages, breakdowns and faults and we will not provide compensation in the event such breakages, breakdowns and faults occur.
D) For packages booked with us, we will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted package holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
This important information together with the booking terms and conditions contained within the website form the basis of your contract with Sardatur Holidays Limited.
Self-Catering Accommodation rental includes:
• Property rental on an exclusive basis
• Towels, pool towels and bed linen as standard
• Fresh linen and towel are provided on a weekly basis; additional changes of linen may be possible at local charge. It is advisable to take beach towels and cot bedding.
• (Luxury Villa booking only) Our local representative will arrange to meet you on your arrival at the airport and assist in arranging onward travel (car rental or transfers) and is then on call 24/7 in case of emergency. All clients can call Sardatur Holidays emergency Duty Manager.
• Introductory information tour of the villa.
• Local taxes and administration charges.
• Villa's own services - please check what additional services are provided as standard with a particular property - maid service, usage of air-conditioning, central and pool heating, etc. can vary from property to property.
• In many of our properties you may also choose to upgrade your services.
Self-Catering Accommodation Rental - Exclusions:
• Cost of meals, beverages or sightseeing not specified above, gratuities for staff, personal expenses such as telephone / internet charges and laundry, cook / nanny, cot linen, heating and / or air-conditioning (unless indicated otherwise), pool heating (unless indicated otherwise), travel insurance, excess baggage charges, airfares or airport taxes, optional activities, anything not specifically included in the inclusions list.
• Note: Telephone, internet, fax, heating, air-conditioning and pool heating charges are charged separately and will be payable locally on departure. Payment can be made by credit card if preferred and deducted from the Security Deposit.
YOUR HOLIDAY PRICE DOES NOT INCLUDE:
• Travel insurance.
• All items of personal expenditure and all items not specifically indicated as included.
• Car parking.
• Additional room facilities requested locally: e.g.: balcony, upgrade, optional excursions etc.
• Charges made by hotels/residences for sun-beds, tennis courts and any other activity or equipment.
• Refundable deposits for Villas/apartments and car hire (where applicable).
• Air-conditioning unless specifically indicated as included in the holiday price.
• Charges levied for infant's cot or food (provided and payable locally).
• Tourist taxes, resort fees or similar.
Your contract will be with SARDATUR HOLIDAYS LIMITED (Registered Office: 1 Castle Yard, Richmond, Surrey TW10 6TF), holders of an Air Travel Organisers Licence (ATOL 2593) issued by the Civil Aviation Authority, which protects you financially.
Please note; Adequate and valid travel insurance is compulsory for all travellers and it is a condition of accepting your booking that you agree you will have obtained adequate and valid travel insurance for your booking by the date of departure. No liability will be accepted for anyone travelling without adequate travel insurance. Insurance policies usually specify the maximum amount covered in the event of any loss or damage and most do not cover mobile telephones and may have exclusions for certain “extreme” sports.
HOW TO BOOK
To make a booking you can contact us directly on 020 8973 2290, via our web site www.sardatur-holidays.co.uk or through your travel agent. The appropriate deposit must be paid to secure the booking. When booking a non-refundable flight element, the airfare in addition to the deposit, must be paid at the time of booking. On receipt of the deposit payment our confirmation/invoice will be sent showing the balance, which is due 12 weeks before departure.
When you make a booking, as the first named person on that booking, you agree and accept on behalf of all persons detailed on the booking that:
a)You have read these Booking Conditions and have the authority to and do agree to be bound by them.
c)You are over 18 years of age and resident in United Kingdom.
d)You accept financial responsibility for payment of the booking on behalf of all persons detailed on the booking.
We are required as a condition of our ATOL Licence to make it clear that, after you receive our booking confirmation, any monies which have been paid by you to your travel agent and which they still hold, will be held by them as our agent until that money is paid over to us. To the extent that the travel agent is in possession of any money paid by you before you receive the booking confirmation, he will also hold it as our agent, but you will of course be entitled to its return should the contract not be concluded.
You must check your confirmation and all other holiday documentation carefully and raise any queries immediately. Amendment or cancellation fees may become payable if you do not notify us of any discrepancies immediately. Only the details of the holiday confirmed on the invoice can be guaranteed and it may not be possible to make changes later. We reserve the right to refuse a booking without giving any reason. We will provide you with financial protection for any ATOL protected air package or flight that you buy from us. You will receive an ATOL certificate to that effect. The price of your holiday includes the amount of £2.50 per person as part of the ATOL Protection Contribution that we pay to the CAA.
When you make a booking you guarantee that you are 18 years or over and that you have the authority to accept and do accept these Booking Conditions on behalf of yourself and your party. It is a condition of our accepting your booking that you take out adequate travel insurance at the time of booking. It is your responsibility to check that the insurance policy you purchase is adequate for your needs and to take out additional cover if required. Please read your insurance policy carefully and take it with you on holiday. Clients in breach of this condition will be deemed to have indemnified the company for any consequential loss incurred by the company on their behalf and such costs will be redeemable from them. To confirm your booking, you will be required to pay the deposit of £280.00 per person plus all non refundable elements which you will be advised at time of booking. Please note, that some special package holidays may require full balance payment at time of booking, either on line, or via the reservations team.
Please note that for villa rentals a deposit of 50% of the total full occupancy is required. For any additional villas not featured in this brochure other conditions may apply. The balance payment of the holiday is due 12 weeks before your departure date. If payment is not received by this date, we reserve the right to take the booking as cancelled by you and the scale of cancellation charges set out in section 3 below will apply.
2. LATE BOOKINGS
For bookings made within 12 weeks of the departure date, you will be required to pay the full cost of your holiday at the time of booking. Once details have been confirmed to you over the telephone, a contract shall be deemed to exist between you and Sardatur Holidays and full payment will be due immediately.
3. CANCELLATION/ALTERATION BY YOU
If a booking is cancelled, cancellation charges set out below will be applicable. Cancellation must be in writing, and the person who made the booking must sign the letter. Cancellation fees are based on the date on which we receive the written notice of cancellation:
70 days or more before departure: Deposit and non refundable elements.
69/36 days before departure: 60%
35/22 days before departure: 80%
21/0 days before departure: 100%
Departure date/no show: 100%
If you wish to cancel your booking due to a FORCE MAJEURE (as indicated in point 5), or in the event of Foreign & Commonwealth Office Travel Advice restrictions, we highly recommend, in the first instance, considering the option of transferring your holiday to an alternative worldwide destination we feature, and where applicable, only difference in holidays costs would apply
For special package offers and specially discounted holidays sold via Reader's Offers and Members Clubs, 100% cancellation applies at all times.
Accommodation only bookings, 100% cancellation applies at all times
For Villa, Hotel Suites and Luxury Room bookings the following cancellations apply:
Up to 35 days before departure loss of deposit 75%
Less than 35 days before departure 100%
3.1 DISCOUNTED HOLIDAYS
We reserve the right to sell holidays at a discount and you may therefore share accommodation with guests who have paid a lower price. You will not be intitled to any refund or difference in cost in any circumstances in the event that a holiday that you purchased is subsequently discounted.
3.2 CONCERT/EVENT CANCELLATION POLICY
If you are travelling to a Concert/Event, for which the primary reason for travel is a Concert or Event, Sardatur Holidays cannot take responsibility whatsoever as a result of any change/omissions in the event or the programme or failure of the main event to take place as advertised. Our responsibility is to provide you with the ticket for the Event/Concert/Show as advertised by the promoter, nor can we be responsible for any expenses incurred by yourself as a result of the Concert/Event/Show being cancelled by any party other than by Sardatur Holidays.
IMPORTANT NOTE: Should the Concert or Event be cancelled by the promoter/artist/performers; the Trip/Tour/Event you have booked will still be scheduled to proceed. You will however, be entitled to an appropriate refund in respect to the Concert/Event Ticket. Should you decide not to travel as a result of a cancelled event/altered performance, cancellation charges of 100% may apply to cover pre-booked costs of flights, car hire/transfers and hotel accommodation booked on your behalf
If you have to cancel, alter or amend details on scheduled or low-cost flights for which tickets have been issued, a 100% cancellation charge will apply.
For Sardatur Special flights only, the following cancellation fees apply:
50% cancellation fee up to 12 weeks prior to departure
100% cancellation fee within 12 weeks of departure
In the event of you wishing to alter or amend the details of a confirmed booking based on our flights, there will be an amendment fee of up to a maximum of £45 per person. Amendments made 55 days or less before departure will be treated as a cancellation by you of the original booking, thus subject to the cancellation charges indicated above.
Name Change. Changing/Altering the name of a flight reservation is not always possible or permitted by some airlines. Once airline tickets have been issued, any changes made to the ticket will result in you having to pay for the cancelled ticket(s) and purchase a new ticket(s) at full cost.
Child/infant. Should you fail to correctly declare the age or date of birth of the infant or children, and/or falsely claim reductions for children, the whole party may be refused permission to board the aircraft unless the proper holiday cost plus the appropriate amendment fee is paid. If the aircraft is full, a child who is found to be travelling as an infant will be refused to board the aircraft. We cannot accept responsibility for any alternative travel arrangements made for the party.
4. ALTERATION OF HOLIDAYS AFTER DEPARTURE
If after the commencement of your holiday, you decide to modify your chosen arrangements, e.g. change of accommodation and /or duration of your stay, we will do our best to help, but these changes are subject to availability and must be paid for locally. Where, through no fault of Sardatur Holidays, you curtail your holiday, no refund will be made for unused accommodation or flights.
5. CANCELLATION/ALTERATION BY US
It is unlikely that any alteration will be made to your arrangements once confirmed, but because arrangements are made many months in advance, we must reserve the right to make any changes necessary. In the unlikely event of an administrative error leading to an incorrect price being displayed or quoted, we reserve the right to correct it. If there are any changes of a minor nature, we will notify you as soon as possible. Minor changes do not entitle you to cancel or change to another holiday without paying the normal applicable charges, nor to compensation.
If we have to make a change due to a FORCE MAJEURE, that is one that we make before the day of departure and which involves a change of airport (but excluding changes between London area airports and changes of aircraft type/airline), the outward or return flight being rescheduled by more than 12 hours, a change of hotel or villa/apartment which involves substitution of the hotel or villa/apartment with one of a lower grade, we will advise you as soon as possible. We will do everything in our control not to cancel any booking within 6 weeks of departure unless full payment has not been received, or unless our intention to provide the booking in full is frustrated by events beyond our control. If it is necessary to change your accommodation after you have paid the balance, an alternative accommodation of at least equal standard will be offered where possible. If any alternative offered is not acceptable, we shall refund all monies paid to us. No compensation will apply if there are any changes or cancellations due to war, or threat of war, riots, civil strife, industrial action, natural disaster, epidemics, bad weather, technical problems with an aircraft, airports or transport, closure of airports, terrorist activities, Government action or any other events beyond our control. The following compensation is payable only in the event of a major change accepted by you. Compensation per person: Days prior to departure Compensation (£'s pp excl infants)
More than 56 days Nil
56 - 29 days £10
28 - 15 days £20
14 - 0 days £30
Please note our liabilities in respect of significant changes or cancellation by us are in all cases limited to offering you the above choices and, where applicable, the above compensation payments. We regret we cannot meet expenses or losses you suffer as a result of any changes. Compensation will not be payable where we are forced to make a change as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation is payable for minor changes. Please note, a flight delay does not constitute a change to holiday arrangements and compensation payments are therefore not payable for flight delays.
All prices quoted are in pounds sterling, per person. We reserve the right to change our prices at any time. Also, we reserve the right to vary the price shown on your confirmation invoice due to (i) transportation costs (including fuel surcharges) or (ii) dues, taxes or fees chargeable for services such landing taxes, embarkation/disembarkation fees at airport; (iii) currency exchange rate changes, (iv) administrative errors leading into an incorrect price being displayed or quoted. When the variation is small, an amount equivalent to 2% of the price of you travel arrangements, we will absorb that increase. Only amounts in excess of 2% of your booking arrangements will be surcharged. If the surcharged means paying more than 8% of your booking arrangements, you will be able to cancel your booking arrangements with a full refund of monies paid except for any amendment charges.
No price increases will be made within 45 days of departure. We will consider refunds of the insurance premium if you are able to show to our satisfaction that you are unable to transfer or re-use your insurance policy. If you wish to cancel your booking arrangements for this reason, you must exercise you right to do so within 7 days from the date printed on our final invoice showing the surcharges. Where you do choose to cancel your existing booking arrangements for this reason, you will be entitled to accept from us an offer of alternative arrangements if we are able to do so. In either case, whether you accept an alternative holiday from us or cancel your booking arrangements you will be entitled to the compensation for FORCE MAJEURE set out at clause 5.
Please note: Italian Tourist tax. Tourist taxes or resort fees may be implemented by local authorities. These are to be paid locally and may change without prior warning. These fees are not included within the cost of your holiday. We do not accept responsibility for these costs, which must be paid by you directly to the hotel or residence.
6.1 PRICING ERRORS
Whilst we make every effort to ensure the accuracy of the pricing information provided, regrettably errors may occasionally occur. When we become aware of any such error, we will endeavour to notify you at the time of booking (if we are then aware of the mistake), within 7 days of the time of booking or as soon as reasonably possible. If a booking is already in place, you will have the choice to continue with the chosen itinerary at the corrected price or amend to a different holiday. We reserve the right to cancel the booking if you do not wish to accept the price that applies to your holiday, we will return your deposit.
7. WEB & BROCHURE DESCRIPTION & INFORMATION
We have made every effort in our website and in any brochure that we produce to describe resorts, accommodation and general facilities as accurately as possible to the best of our knowledge. However, there may be times when certain facilities are not available. For example: electrical equipment may break down and some shops or restaurants, night clubs, swimming pools and other amenities may not be in full operation, particularly in low season. In addition, the operation of amenities and facilities may be subject to local licensing regulations or Government Fuel Saving Legislation. If these are important to your package holiday enjoyment, please make this known to us at the time of booking and confirm to us in writing. We cannot accept responsibility for any such problems, which are outside our control.
(a) All bookings are made and accepted based on the description contained in this brochure and our web site. We cannot guarantee the accuracy of any hotel, residence or resort leaflet or web site, which is not published by us, but may be supplied as an additional service to the client; nor do we assume any responsibility for the contents of other web sites that may be linked to ours. The inclusion of a link to another site on our web site does not imply any endorsement of the site.
(b) Hotel photographs used are only to give you a general impression of the typical accommodation on offer. Refurbishing policies vary and whilst in some properties the décor is uniform, in others, variation in the décor may occur.
(c) General images and photographs aim to give you an illustration of the hotel, resort, beaches and location. They are not intended to be specific and you are not guaranteed an identical view shown in our brochure/web site; circumstances such as weather conditions, time of year or other situations may alter/vary the images.
8. SPECIAL NEEDS
(a) Special requests regarding car hire, accommodation, vegetarian meals or any other aspects of your holiday should be made at the time of booking and will be passed on to the relevant supplier. Such requests will be noted on your invoice, but confirmation cannot be guaranteed. Even when a supplier advises that a request is accepted, we regret that we cannot accept liability for any subsequent failure on their part to comply with such requests. For this reason, we regret that we do not accept conditional bookings.
(b) Special needs: If you or anyone in your party have any special needs or disabilities which may affect your holiday, please advise our reservations staff when making your booking and provide full information in writing. We will make every effort to advise and assist with such requirements, but as none of the hotels or villas featured in this brochure and web site are specifically designed for disabled guests, we cannot guarantee that our hotels and villas will be suitable or able to cater for special needs.
(c) Expectant mothers - airline regulations vary and some refuse permission to fly to women who will be 28 weeks (or more) pregnant on the date of their return journey. Please check with the airline if in doubt.
TRANSFERS: Our holidays include group transfers from airports/hotels and vice versa unless otherwise stated on your documentation. A group transfer is generally a shared transfer and the type of vehicle used will normally be dependent upon the size of the group, with stops being made en route to drop off/pick up other clients and therefore, the actual duration of your transfer will depend upon this. Baby and child seat are not provided on group transfers as this is not required under current Italian law. Alternatively, you have the choice to upgrade to your own private transfer at the appropriate supplement, for which child and infant seats will be provided if required. On occasions, if you are on shared transfers it may be necessary to wait for guests arriving on other flights. Transfers will endeavour to drop you off directly outside your accommodation wherever possible, but there may be times where, due to adverse weather conditions or other circumstance beyond our control, this may not be possible. Some properties are not situated close to coach-accessible roads and walks from 50 to 400 metres, sometimes with gradients, are necessary on arrival and departure.
9. OUR RESPONSIBILITY TO YOU
We accept responsibility for the package holiday arrangements we agree to provide or arrange for you as “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018 as set out below. As such, we are responsible for the proper provision of all travel services included in the package, as set out in your Confirmation Invoice. Subject to these Booking Conditions, if we or our suppliers perform or arrange your contracted holiday arrangements negligently, we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.
a) We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description arising out out of the package holiday services if it results from:
The act(s) and /or omission(s) of the person(s) affected;
The act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for which were unavoidable and extraordinary; or Force Majeure (see clause 5.)
b)In addition, we will not be responsible (1) where you do not enjoy your package holiday or suffer any problems due to something about which you did not tell us when you booked your holiday and where the problems you suffered did not result from any breach of our contract or other fault of ourselves, our suppliers, or agents;(2) where any losses, expenses, costs or other sum you have suffered relate to any business or profession.
c) Please note, we cannot accept responsibility for any services which do not form part of your package holiday contract. This include excursions and other additional services and facilities which any other operator or suppliers agrees to provide you.
d) We limit the amount of compensation we may have to pay you if we are found liable under this clause:
(i) Loss of and/or damage to any luggage or personal possessions and money: to maximum amount we will have to pay you in respect of these claims is an amount to the excess on your insurance policy which applies to this type of loss per person in total (for those affected), because you are required to have adequate insurance in place to cover any losses of this kind.
(ii) Claims not falling under (i) above and which don’t involve injury, illness, or death: the maximum amount we will have pay you in respect of these claims is up to three times the price paid by or on behalf of the person(s) affected in total. This maximum amount will only be payable where everything has gone wrong and you or your party has not received any benefit at all from your booking.
(iii) Claims in respect of international travel by air, sea and rail, or any stay in a hotel: In particular, air and sea travel are covered by the Warsaw Convention and Athens Convention respectively, which will limit or exclude liability for death or personal injury and damages. In additional, you agree that operating carrier or transport company’s own ‘Conditions of Carriage’ will apply to you on that journey. When arranging transportations for you, we rely on the terms and conditions contained within these international conventions and those ‘Conditions of Carriage’; you agree that all the terms and conditions contained in those ‘Conditions of Carriage’ form part of your contract with us.
(iv) In any circumstances in which a carrier is liable to you by virtue of the Denied Boarding Regulation 2004, any liability we may have to you under our contract with you is limited to remedies provided under the Regulation.
(v) When making any payment, we are entitled to deduct any money which you have received from transport provider or hotelier for the complaint or claim in question.
e)Our limitations of liability generally in these Booking Conditions and in particularly with regards to the consequences of air schedule changes, delays and diversions are significant factors in the pricing of our packages and take account of the availability of travel insurance that will make award which can be used to offset and in some cases cover losses, costs and expenses in some circumstances not covered by us.
All prices quoted are for rooms with private facilities, based on two people sharing.
B&B: Bed and Continental breakfast.
HB: Half board includes Continental breakfast and dinner.
FB: Full board includes Continental breakfast, lunch and dinner.
Continental breakfast do not include eggs, bacon and fruit juices which may be available on request at additional charge. Half board, full board and All-inclusive is often based on a set menu or buffet.
Rooms may not be available until 15.00 hours. Check out is by 10.00 hours.
(a) Hotel Categories: We are obliged to print the official category awarded to the hotels by Italian State Tourist Office. The awards are based on certain facilities or services being available and they do not take into account the size of the bedrooms and public rooms, nor the preferred décor of the owner, which may be at odds with your taste. Hotels in the same category, even in the same resort, can vary considerably in their character, ambiance, service and facilities and may not offer the same staffing levels and facilities, or be as well maintained. It must be borne in mind that cost is a good indication of standards, particularly when comparing hotels of the same star rating.
(b)Air-Conditioning: Most of our hotels have air-conditioning, as mentioned in our descriptions. The period and hours of operation are at the hotelier's discretion, in compliance with the fuel saving requirements current in Italy, but this is usually from 01 July to 31 August.
(c) Baths, Showers & Private facilities: Where the hotel description states that our rooms have either private shower or bath, we regret it is not always possible to specify which will be allocated to you. If a preference is stated at the time of booking, we will pass this on to the hotel, which will endeavour to comply with the request, but this cannot be confirmed. Please note that it is not uncommon for showers to have no cubicle or shower curtains. Hotels and self-catering properties may not provide non-slip mats in their baths and showers, please take extra care to ensure you do not slip when these areas become wet.
(d) Hotel Views: When a room is described as having a sea view, this means that such a view may be obtained from it. It does not imply that the room faces the sea and frequently only a side sea view may be obtained from the window or balcony. Where sea views are frontal, this is specified in the hotel description. Where rooms have sea view for which no supplement is charged, the nature of the views may vary from room to room.
(e) Single Rooms: Despite the supplement payable for single accommodation, it should be noted that the standard and location of single rooms are sometimes inferior to those of other room types and may not have all the amenities we have described as
being available in a twin room.
(f) Double Beds: Double beds in Italy often consist of two single mattresses within a double frame or two single beds linked together with a double sheet.
(g) Triple Rooms: When 3 people share a room, this is usually on the basis of adding an extra bed, which may be a fold-up bed, in a standard twin room, and may therefore be rather cramped.
(h) Balconies: many hotels, especially in cities, are prohibited from changing their exteriors because of local legislation and cannot therefore alter the structure of room balconies, balustrades or windows to meet UK building regulation recommended 1.10 mts. For this reason, please note the heights of some balconies may be lower and the gaps between the vertical rails wider than expected. If you are travelling with young children, please ensure that they are not left unsupervised on balconies and you take extra care.
11. SELF-CATERING ACCOMMODATION
All properties are let by us, on the strict understanding that they will be occupied only by those people named at the time of booking. Accommodation may not be available until 17.00 hours. Check out is by 10.00 hours. Self-catering accommodation do not have an official classification, unless part of a Resort. Price vary, depending upon the number of persons sharing the accommodation. Please refer to IMPORTANT INFORMATION see SELF-CATERING ACCOMMODATION section.
12. CAR HIRE
All clients taking car hire, even if it is included in their holiday, should read the CAR HIRE information section.
13. OTHER GUESTS
We do not have the exclusive use of all properties featured in this brochure. It is possible therefore that there may be guests from other countries and of mixed age groups at your accommodation. Many hotels we feature may host local weddings, parties, conventions and conferences and there may be occasions when they take place during your stay.
14. AREAS SURROUNDING ACCOMMODATION
The areas surrounding your holiday accommodation do not form part of your package holiday and have not been inspected. These include beaches, sea, roads and mountains. You are responsible for taking reasonable care for your own and your party's safety. Whilst the photography in our brochure/website illustrates beaches at or nearby properties, these are subject to natural erosion; storms bring in sea grass or seaweeds and storms can be violent enough to remove part of the beach altogether. We cannot therefore guarantee that the beaches represented in the brochure will be the same, and sometimes a sandy beach can become pebbly or weed-strewn. Please be aware that not all beaches will have a lifeguard in attendance. Swim in the designated areas and follow the flag warning signals. Beware of the local conditions (e.g. tides, winds, currents) and seek local advice.
15. ACCEPTANCE OF RISK (By You)
You acknowledge that the nature of travel is adventurous and that as such some holidays may involve a significant amount of inherent personal risk. These include injury, disease, loss or damage to property, inconvenience and discomfort. Some activities incidental to the holiday may carry inherent risks and if you wish to participate you may be requested to sign an additional waiver form by the supplier. It is your responsibility to ensure that you are physically fit enough to participate, that you have adequate protective clothing and safety equipment and take sensible precautions for your own safety and for the safety of any children for whom you are responsible.
Excursions are any sightseeing trips, tours and activities which you book and pay for locally. Our local agents can assist you, but they are only acting as booking agent on your behalf. Your contract will therefore be with the local operator which provides it. The decision to partake in any such excursions is entirely at your own discretion and risk. We are in no way affiliated with any of these companies. If you do have any complaint about, or problem with your excursion, your claim should be directed to the excursion provider and not to us. We have no liabilities for whatever loss or damage you may suffer from any excursions.
(a) Should you become ill or suffer an injury whilst on holiday you must, in addition to reporting this incident to our local agent (when available) or the management of the property, consult a local doctor and consult your GP upon your return to the UK. Should you then wish to make a claim against us as a result of that incident, you must provide us with written reports from both the local doctor whom you saw and your GP, together with written authority for us to obtain further information from both those doctors. At the time of going to press, there were no particular health requirements for travelling to Italy, but you are recommended to obtain the Department of Health leaflet (ref. T4), 'A Traveller's Guide to Health', which is available from your doctor or by phoning Freephone 0800 555777.
(b) The use of Facilities and equipment (including treatments) at Spa & wellness centres, gyms and other sporting establishments is at the guests’ own risk. Participants should ensure they are in good health and are not taking part in any activity or treatment, which is likely to cause them illness or injury. Many establishments are now asking for medical/fitness certificates. Sardatur is not responsible for any illness, injury or death sustained from the use of such facilities, equipment or treatments.
We reserve the right at our absolute discretion, to terminate without notice, the holiday arrangements of any customer whose behaviour is such that it does, or is likely, in our opinion, or in the opinion of any airline pilot, accommodation owner or manager, their servants or agents, or any other person in authority, to cause distress, damage, danger or annoyance to any of our other customers, employees or any other person, or to cause damage to property. In these circumstances all our obligations to you under this contract cease forthwith, full cancellation charges apply, and we shall not be liable for any refund, compensation or costs incurred by you whatsoever. These rules also apply if you are prevented from travelling because in the opinion of any person in authority, you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers. We cannot be held responsible for the action or behaviour of other guests or individuals who have no connection with your holiday arrangements or with us.
If you have a problem during your holiday, it is a legal requirement that you immediately inform the relevant supplier, the owner or property manager where you are staying, or the supplier of the service in question and where available, our local agent. If the matter is not resolved to your satisfaction, you must report the matter to us so that we can try to solve the problem whilst you are still in resort. If your complaint cannot be completely resolved locally, you must obtain written confirmation from the supplier or the resort representative of the complaint lodged. Please follow this up within 28 days of your return home, by writing to us, giving your original invoice number and all other relevant information. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question and obtain such written confirmation of the complaint lodged. If you fail to follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.
20. ACCOMMODATION ONLY BOOKINGS
Should it be necessary for us to amend or cancel an accommodation only booking, we cannot accept liability in respect to any costs you may incur in respect of any other service or product, including flights, you may have purchased independently. No payments whatsoever shall be made in this respect as our contract with you is solely for the provision of accommodation only. When you buy Accommodation only form us, you are not covered by our Atol Licence, we highly recommend to purchase the complete package from us, to cover your full holiday.
21. FLIGHTS/CHECK IN
Passengers must arrive at the airport of departure in due time for check-in. Should admission to the flight be refused because of late arrival and the flight being closed, we cannot be held responsible. Furthermore, we will not be responsible for the cost of alternative travel or accommodation arrangements, but you may be covered by your travel insurance. We cannot guarantee you will be sitting together. Some airlines offer a ‘sitting together’ supplement.
When you travel by air, the Conditions of Carriage of that airline apply. These Conditions are often the subject of Conventions between countries. Failure to check in for the outward flight will result in all outward/return reservations being cancelled. In the event of a scheduled flight overbooking, compensation due will be paid under the Denied Boarding Regulations by the airline, to whose Passenger Relations Department your original ticket should be forwarded.
22. FLIGHT DELAYS
Delays sometimes occur and regrettably these are completely beyond our control. However, if holiday insurance is taken, you are usually offered some protection (refer to your Insurance policy). Depending on the length of the delay and surrounding circumstances, the airline concerned should provide refreshments when and where appropriate.
23. BAGGAGE AND PERSONAL POSSESSIONS
You must strictly comply with the baggage allowance restrictions specified by airlines, to avoid incurring excess baggage charges or baggage being off-loaded from the aircraft. Baggage allowances varies according with individual airline policy, this varies from 15 Kg up to 23 Kg on schedule carries as BA. Full details can be found on your e-tickets. Please note that the maximum weight of any one piece of baggage is 32kg. Personal property from the point of arrival to transfer vehicle and from transfer vehicle to accommodation, and return, remains the responsibility of the owner to ensure it is loaded/off loaded from the transfer vehicle. Please note porterage is not included. Although handling arrangements at UK departure points are excellent, there are occasions when your baggage may be delayed. However, if insurance is taken, you are usually covered for emergency purchases (refer to your policy).
24. CONSUMER PROTECTION
Many of the flights and flight-inclusive holidays on this website are financially protected by the ATOL scheme. But ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from our website and for repatriation in the event of our insolvency. We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 2593.
If you book arrangements other than a package holiday (including flights) from this brochure, the financial protection referred to above does not apply.
Regulation 5(2)(a): Information to be provided to the traveller before the package travel contract is concluded, where the use of hyperlinks is possible.
Part 1: General
The combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all EU rights applying to packages. We, Sardatur Holidays Limited, will be fully responsible for the proper performance of the package as whole. Additionally, as required by law, we have protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that we become insolvent. More information on key rights under the Package Travel and Linked Travel Arrangements Regulation 2018 can be found below.
Part 2: key rights under the Package Travel and Linked Travel Arrangements Regulation 2018
. Travellers will receive all essential information about the package before concluding the package travel contract.
. There is always at least one trader who is liable for the proper performance of all the travel services included in the contract.
. Travellers are given an emergency number or details of a contact point where they can get in touch with the organiser or travel agent.
. Travellers may transfer the package to another person, on reasonable notice and possible subject to additional costs.
. The price of the package may only be increased if specific cost rise (for instance fuel price), and if expressly provided for in the contract, and in any event not later than 20 days before the start of the package. if the price exceeds 8% of the price of the package, the traveller may terminate the contract. If the organiser reserves the right to a price increase, the traveller has a right to a price reduction if there is a decrease in the relevant costs.
. Travellers may terminate the contract without paying any termination fee and get a full refund of any payments if any of the essential elements of the package, other then the price, are changed significantly. If before the start of the package the trader responsible for the package cancels the package, travellers are entitled to a refund and compensation where appropriate.
. Travellers may terminate the contract without paying termination fee before the start of the package in the event of exceptional circumstances, for instance if there are serious security problems at the destination which are likely to affect the package.
. Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable fee.
. If, after the start of the package, significant elements of the package cannot be provided as agreed, suitable alternative arrangement will have to be offered to the traveller at no extra cost. Traveller may terminate the contract without paying any termination fee, where services are not performed in accordance with the contract and this substantially affects the performance of the package and the organiser fails to remedy the problem.
. Travellers are also entitled to a price reduction or compensation for damage or both where the travel services are not performed or are improperly performed.
. The organised has to provide assistance if the traveller is in difficulty.
. if the organiser or the retail become insolvent, payments will be refunded. If the organiser become insolvent after the start of the package and if transport is included in the package, repatriation of the travellers is secured. Sardatur Holidays Limited has taken out insolvency protection, for flight-inclusive holidays by virtue of its ATOL, held with CAA, under ATOL number 2593, please see our Booking Conditions for further information. Travellers may contact CAA if services are denied because of our insolvency.
Part 3: The package Travel and Linked Travel Arrangements Regulation 2018 can be fund here:
This contract is subject to English law and jurisdiction.
E&OE (Errors & omissions excepted)