Coronavirus (Covid-19) Update - 26 May 2020
Important Travel information
Please note we are experiencing a high volume of enquiries at the moment. We ask you to be patient. For guests who are concerned about their travel plans in light of the Coronavirus outbreak, we answer the most commonly asked questions below.
The Health & Safety of our customers is of paramount importance and as a result of the CoVID-19 (Coronavirus) outbreak we are continually monitoring The Foreign and Commonwealth Office (FCO) travel advice and health information. The FCO advice also includes details on any specific measures being introduced by countries.
Frequently asked questions:
What is your company policy?
Like all travel companies, we are guided by the advice of the Foreign & Commonwealth Office (FCO) so if travel advice is updated we can work alongside our airline partners and suppliers on the ground to make sure we respond quickly and decisively to official travel advice.
Will my summer holiday still go ahead?
We have now suspended operations until 31 May 2020.
All holidays after this date are currently due to go ahead as planned, but as this is a rapidly changing situation, we will continue to closely monitor FCO advice and will only contact you if the advice about travelling changes.
Will I be entitled to a refund if Sardatur Holidays must cancel or make a significant change to my holiday due to the COVID-19 outbreak?
Due to the ongoing situation regarding COVID-19, the Foreign Commonwealth Office have now advised against all but essential international travel. We will therefore be suspending all package holidays up until 31st May . We will proactively contact all customers due to travel up to and including this date to offer a range of options, including moving the holiday to a later date.
Would I get a refund if I chose to cancel my holiday?
If you decide not to travel and choose to cancel your holiday before departure, and the FCO advice does not advise against travel at that time, we are not able to offer any refund for your holiday and our standard cancellation Terms & Conditions apply. Equally, if we make the decision to suspend your holiday and the cancellation occurred before we took that action, we will not offer a refund retrospectively.
We strongly recommend that you keep your booking in place and await a change to FCO advice. If FCO advice has changed, wait for us to contact you. If you have underlying health concerns, it is recommended that you speak to your GP and travel insurer, who may offer a degree of cover for cancellation on these grounds.
The balance payment for my holiday is due - should I go ahead and pay this?
For holidays booked to commence from the 1st July 2020 balance payment will still be required, and until further notice, the due date will be reduced from 12 to 8 weeks before departure. After this deadline, our standard cancellation Terms & Conditions apply (including the full cost of any flights we have booked on your behalf).
However, if you have strong concerns, we may be able to amend your booking to travel at a later date or destination we feature. In this event, depending on the cost of the new arrangements, you may be required to pay additional supplements and/or fees incurred
Will my insurance cover me?
All insurance policies vary. We advise that you speak to your insurance provider.