Coronavirus (Covid-19) Update - 30 March 2020
Important Travel information
The Health & Safety of our customers is of paramount importance and as a result of the CoVID-19 (Coronavirus) outbreak we are continually monitoring The Foreign and Commonwealth Office (FCO) travel advice and health information. The FCO advice also includes details on any specific measures being introduced by countries.
As the advice varies from country to country, we urge customers to view both the FCO and, for the latest health information, the World Health Organization websites -
Frequently asked questions:
What is your company policy?
Like all travel companies, we are guided by the advice of the Foreign & Commonwealth Office (FCO) so if travel advice is updated we can work alongside our airline partners and suppliers on the ground to make sure we respond quickly and decisively to official travel advice.
Is it safe to travel or I wish to cancel my holiday?
The situation is currently changeable; therefore, we are continually monitoring the FCO travel advice and will contact our customers should their holidays be affected. In line with various controls and restrictions imposed all bookings to Italy with travel dates until 30 April 2020 may rebooked free of charge or have credit voucher issued for future travel.
If you wish to cancel your booking departing after the restricted dates, normal cancellation Terms and Conditions will apply. We highly recommend, in the first instance, considering the option of transferring your holiday to an alternative worldwide destination we feature, and where applicable, only difference in holidays costs would apply.
I am due to travel to a destination(s) that have Coronavirus cases, but there is no FCO advice against travel?
If there is no advice against travel, confirmed holidays will be delivered as booked and normal booking conditions would apply. For updated FCO travel advice please refer to their website directly at https://www.gov.uk/foreign-travel-advice
What happens in the event my holiday cannot commence because of a quarantined area or hotel?
If the FCO travel advice hasn’t changed, we will endeavour to find alternative holidays for our customers. If these alternatives are a minor change to the holiday, for example, the same standard hotel in the same resort, this will not trigger the right to cancel with a full refund, nor receive compensation. If an alternative cannot be arranged, or it constitutes a significant change to your holiday, you have the right to cancel and if you chose this option, we will offer a full refund of the package price. No additional compensation would be applicable, as the cause is considered beyond the control of the tour operator.
The balance payment for my holiday is due - should I go ahead and pay this?
For holidays booked to commence from the 1st May 2020 balance payment will still be required and until further notice, the due date will be reduced from 12 to 5 weeks before departure. We are continually monitoring the FCO travel advice and will contact our customers if their holidays are affected.
Current travel advice from the Foreign & Commonwealth Office advises against all non-essential travel worldwide until at least 15th April 2020.
I don’t want to pay my balance until I know it is safe to travel due to the Coronavirus outbreak
Normal Terms and Conditions still apply however if you have strong concerns, we may be able to amend your booking to travel at a later date or destination. In this event, depending on the cost of the new arrangements, you may be required to pay additional supplements and/or fees incurred.
Will my insurance cover me?
All insurance policies vary. We advise that you speak to your insurance provider.
Are there any precautions I can take?
We recommend customers visit the FCO travel advice: https://www.gov.uk/foreign-travel-advice for the latest travel information which includes a link through to the National Travel Health Network and Centre
What’s happening at the airports when I arrive or leave?
Airports have introduced various measures across destinations. Please visit your arrival/departure airport website for details of specific measures or restrictions that have been introduced.