Luxury Villa Collection

  

IMPORTANT INFORMATION

The villa rental includes:

• Villa rental on an exclusive basis
• Towels, pool towels and bed linen as standard
• Fresh linen and towel are provided on a weekly basis, additional changes of linen may be possible at local charge. It is advisable to take beach towels and cot bedding.
• Our local representative will arrange to meet you on your arrival at the airport and assist in arranging onward travel (car rental or transfers), and is then on call 24/7 in case of emergency. All clients are able to call Sardatur Holidays emergency Duty Manager.
• Introductory information tour of the villa.
• Local taxes and administration charges.
• Villa's own services - please check what additional services are provided as standard with a particular property - maid service, usage of air-conditioning, central and pool heating, etc. can vary from property to property.
• In a large number of our properties you may also choose to upgrade your services.

 


Villa Rental - Exclusions:

• Cost of meals, beverages or sightseeing not specified above, gratuities for staff, personal expenses such as telephone / internet charges and laundry, cook / nanny, cot linen, heating and / or air-conditioning (unless indicated otherwise), pool heating (unless indicated otherwise), travel insurance, excess baggage charges, airfares or airport taxes, optional activities, anything not specifically included in the inclusions list.
• Note: Telephone, internet, fax, heating, air-conditioning and pool heating charges are charged separately and will be payable locally on departure. Payment can be made by credit card if preferred and deducted from the Security Deposit.

 


Extra Services:

We will be happy to arrange further services, full housekeeping, pre-stock groceries, pre-prepared supper, midweek towel and linen changes, concierge service to ensure that you and your party are looked after for the duration of your stay; simply tell us in advance what you require. It is strongly recommended that any extra services are booked well in advance of your holiday to avoid disappointment. A minimum of 8 weeks is recommended. Please note that all additional services pre-booked and pre-paid are subject to 100% cancellation fees. The cost of any services that are booked in advance and to be paid locally (e.g. local cook service) must also be paid to the local suppliers in the event of client cancellation. Any unpaid services will be charged from the credit card provided for the security deposit.

 


Childcare:

While Sardatur Holidays has a policy not to recommend or endorse child care or babysitting providers, we do understand that these are fundamental requirements which many of our clients request when taking a villa holiday. As a result of safety and security concerns which all clients have when sourcing child care or babysitting providers, we prefer clients to make themselves comfortable with and to carry out their own checks on such providers. What we are sometimes able to do is provide a list of child care and babysitting providers in the area of the villa where we have been able to identify such services exist. However, it is important that it is recognised and understood that we have not carried out any checks whatsoever, we do not recommend any baby sitting or child care providers and we accept no liability for the use of any child care and babysitting providers set out on any list we may provide.
When at a property, clients may decide to enter into arrangements with the local staff at the villa. Any such arrangements are made entirely at the client's discretion and Sardatur Holidays does not vet or check local staff for suitability for providing childcare and therefore cannot accept any responsibility or liability for such arrangements.

 


Food shopping:

You may like to stock up some essential before you arrive, please send us a list of food and household items which may be pre-ordered to facilitate your arrival. Please note that there is a service charge of €25 for this service. The cost of the purchased items is payable upon arrival at the property in cash. If you are celebrating a special occasion, you may like to book a special hamper. The contents can be tailored to your taste and the occasion but suggested inclusions are champagne, truffles, cheeses, locally produced cured meats, fine wine and chocolates.

 


Minimum Letting Periods:

During high season, the minimum letting period for a villa is 14 nights. Villas are predominantly available for rental from Saturday to Saturday. Any villas with an alternative start day will be signalled at time of booking. Certain properties are only available for a minimum rental period of two weeks or longer. If this is the case for the property you have chosen, this will be brought to your attention at the point of enquiry

 


Your Safety & Protection:

The safety standards and regulations are those of the country you are visiting. As a result, please be careful when in unfamiliar buildings or surroundings, and get to know the escape route from your property in case of fire. Properties may include "hazards" such as open staircases, unfenced areas, glass doors, low walls & balconies, mezzanines, open drops etc, and it is imperative that your party take responsibility for their own safety.
As with all rental properties in prime locations there may be a small risk of burglary. Where provided, please take advantage of burglar alarms and safes and take every precaution against theft and burglary. Any valuables left at the property are left at your own risk. Please note that in some properties, surveillance cameras and security equipment may be installed inside and/or outside the property, which may have the capability to stream or record images and sound. If you have any concerns or issues with this, you must inform our team before your trip. Neither Sardatur Holidays nor the property owner nor our agents can take responsibility for any loss or damage.

 


Swimming Pools:

All our properties have private swimming pools, which are not manned. Please familiarize yourself thoroughly with the depth of the pool and how to get out, and exercise safety and caution at all times, especially with children and non-swimmers; diving is not permitted. Swimming pools do not have depth marking as this not a legal requirement in Italy. Children and non-swimmers are your responsibility at all times and should never be left unsupervised in the swimming pool or around the pool area. The heating of the pool, if available, is on demand and charged at a supplement, this is payable locally. Please ask our consultant for details.

 


Arrival & Departure Times:

To allow time for cleaning, we would ask you to arrive only between 4pm and 7pm on the first day of your stay, and to vacate the property by 10am on the departure day unless otherwise specified. If your arrival is delayed please contact your host immediately.


Telephones / Internet:

Telephone and internet arrangements vary from property to property and are sometimes metered (charges payable locally on departure). In some cases there is no landline telephone and due to the rural nature of many of our villas, cell telephone networks may be weak or non-existent. Your host will provide further information on telephone usage at your villa.
There may be occasions when internet service is interrupted and whilst every effort will be made to resume the service, please note that Sardatur Holidays cannot be held responsible for loss of internet access (or the consequences of loss of access) during your holiday.


Pets:

Pets are generally not permitted.

 


Local Wildlife: 

Please note that the majority of our villas are located in rural areas, where wildlife such as animals and insects are as natural part of the landscape as the grass and the trees. It would not be particularly unusual to encounter animals, such as rodents, cats (stray or belonging to nearby locals), or insects such as wasps, bees, flies, ants and spiders. Insects and animals can be attracted to swimming pools, nearby streams or ponds, local vegetation or sometimes food left out following an al fresco meal. We would urge you to keep doors and windows closed as far as practicably possible and to clear all remains of food following an outdoor (or indoor) meal. Please do not purposefully feed any local animals - it will encourage them to return and they may not be so welcome to the next guests. Please note that Sardatur Holidays cannot be held accountable for the presence of animals or insects at the villa you choose. If you suffer allergies triggered by animals, please let us know before booking - whilst we cannot guarantee animals will not be present, we can recommend villas where the possibility is lessened (for example where we know owners have not kept animals).

 


Vehicles:

If you are intending to take or rent a sports or low slung car on holiday, we advise you to check at time of booking whether the access to the property allows for such a car. Please note that many of the properties are located along uneven roads. These are passable using conventional vehicles, but it is worth considering carefully the model of vehicle you choose to drive. Your Sardatur Holidays consultant will be able to advise you on this.

 


Facilities for Infants: 

Please advise us, at time of booking, of facilities you require for your infants. A small charge to supply additional facilities may apply.

 


Weather: 

We can arrange a lot of things at Sardatur Holidays, but sadly the weather is not one of them. Sardatur Holidays cannot be held accountable for adverse weather conditions or the consequences of adverse weather. No refunds will apply in the cases of no sunshine or other adverse weather conditions.

 


Security Deposit: 

As a condition of your rental agreement you are asked for a Security Deposit by the villa owner (amount as specified by the individual villa) this is to protect the property owners for the cost of any damage or loss caused by wilful or accidental damage by members of the party that may occur during your stay or for any unpaid local charges. It is essential that you reconcile any damages or extra costs incurred with villa owners or agents prior to departure from the property as Sardatur Holidays are unable to enter into negotiation on your behalf where such charges are not agreed with villa owners or agents prior to your departure from the property. We ask you to remember and respect the fact that Villas are privately owned residences.

 


Responsibilities of the company:

A) We cannot be held responsible for the failure of public utilities such as water, gas and electricity. We can also not accept any responsibility for any problems that you encounter in connecting to the internet, for any reason. We would ask clients to advise their host or local representative as soon as they are aware of any such problems, and, whilst every effort will be made to repair / replace as quickly as possible, this cannot be guaranteed due to the location and style of the properties, as well as the technical variability and potential incompatibility of networks, hardware and software.

B) For accommodation only bookings, we have a duty to select the suppliers of the services making up your booking with us with reasonable skill and care. We do not own any of the properties which we market and sell and we have no liability to you for the actual provision of the services, except in cases where it is proved that we have breached that duty and damage to you has been caused. Therefore, providing we have selected the suppliers/subcontractors with reasonable skill and care, any liability to you for anything that happens during the service in question or any acts or omissions of the supplier, its employees or agents, would rest with the suppliers/ subcontractors.

C) The suppliers/subcontractors and properties we select to market and sell are of a certain standard which we consider suitable to be associated with our brand. Many of these properties come with a high number of amenities and are also located in remote regions. Notwithstanding the high standards we expect from our suppliers/subcontractors and the properties we select unexpected breakages, breakdowns and faults may occur in one or more of the amenities provided on the property notwithstanding regular servicing and maintenance. We will endeavour at all times to ensure our suppliers/subcontractors repair and replace any faulty amenities in the fastest time possible using reasonable endeavours however, we cannot be held liable for breakages, breakdowns and faults and we will not provide compensation in the event such breakages, breakdowns and faults occur.

D) For packages booked with us, we will accept responsibility for the arrangements we agree to provide or arrange for you as an "organiser" under the Package Travel, Package Holidays and Package Tours Regulations 1992 as set out below. Subject to these booking conditions, if we or our suppliers perform or arrange your contracted package holiday arrangements negligently, taking into consideration all relevant factors (for example following the complaints procedure as described in these conditions and the extent to which ours or our employees' or suppliers' negligence affected the overall enjoyment of your holiday), we will pay you reasonable compensation. Please note that it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make a claim against us.

 

This important information together with the booking terms and conditions contained within the website form the basis of your contract with Sardatur Holidays Limited.

 

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