Your contract will be with SARDATUR HOLIDAYS LIMITED (Registered Office: 1 Malcolm Drive, Surbiton, Surrey KT6 6QS), holders of an Air Travel Organisers Licence (ATOL 2593) issued by the Civil Aviation Authority, which protects you financially. All bookings are made on the basis of these terms, relevant information and the details in your confirmation invoice. No verbal discussions that take place can override or vary the terms of these Booking Conditions unless we confirm them in writing to you or your travel agent. It is important that you should read and understand the booking conditions before making a booking.
Many of the flights and flight-inclusive holidays on this
website are financially protected by the ATOL scheme. But
ATOL protection does not apply to all holiday and travel services listed on this website. Please ask us to confirm what protection may apply
to your booking. If you do not receive an ATOL Certificate then the booking will
not be ATOL protected. If you do receive an ATOL Certificate but all the parts
of your trip are not listed on it, those parts will not be ATOL protected. Please
see our booking conditions for information, or for more information about
financial protection and the ATOL Certificate go to:
Your Financial Protection
When you buy an ATOL protected flight or flight inclusive holiday from us you
will receive an ATOL Certificate. This lists what is financially protected, where
you can get information on what this means for you and who to contact if things
“We, or the suppliers identified on your ATOL Certificate, will provide you with the
services listed on the ATOL Certificate (or a suitable alternative). In some cases,
where neither we nor the supplier are able to do so for reasons of insolvency, an
alternative ATOL holder may provide you with the services you have bought or a
suitable alternative (at no extra cost to you). You agree to accept that in those
circumstances the alternative ATOL holder will perform those obligations and you
agree to pay any money outstanding to be paid by you under your contract to that
alternative ATOL holder. However, you also agree that in some cases it will not be
possible to appoint an alternative ATOL holder, in which case you will be entitled to
make a claim under the ATOL scheme (or your credit card issuer where applicable).”
“If we, or the suppliers identified on your ATOL certificate, are unable to provide
the services listed (or a suitable alternative, through an alternative ATOL holder or
otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may
make a payment to (or confer a benefit on) you under the ATOL scheme. You
agree that in return for such a payment or benefit you assign absolutely to those
Trustees any claims which you have or may have arising out of or relating to the
non-provision of the services, including any claim against us, the travel agent (or
your credit card issuer where applicable). You also agree that any such claims may
be re-assigned to another body, if that other body has paid sums you have claimed
under the ATOL scheme.”
How to book
First telephone us on 020 8940 8399 to check that the holiday you are interested in is available for the dates required. The appropriate deposit must be paid to secure the booking. When booking a non-refundable flight element, the airfare in addition to the deposit, must be paid at the time of booking. On receipt of the deposit payment our confirmation/invoice will be sent showing the balance, which is due 8 weeks before departure.
We are required as a condition of our ATOL Licence to make it clear that, after you receive our booking confirmation, any monies which have been paid by you to your travel agent and which he still holds, will be held by him as our agent until that money is paid over to us.
To the extent that the travel agent is in possession of any money paid by you before you receive the booking confirmation, he will also hold it as our agent, but you will of course be entitled to its return should the contract not be concluded.
You must check your confirmation and all other holiday documentation carefully and raise any queries immediately. Amendment or cancellation fees may become payable if you do not notify us of any discrepancies immediately. Only the details of the holiday confirmed on the invoice can be guaranteed and it may not be possible to make changes at a later date. We reserve the right to refuse a booking without giving any reason.
When you make a booking you guarantee that you are 18 years or over and that you have the authority to accept and do accept these Booking Conditions on behalf of yourself and your party.
It is a condition of our accepting your booking that you take out adequate travel insurance at the time of booking. It is your responsibility to check that the insurance policy you purchase is adequate for your particular needs and to take out additional cover if required. Please read your insurance policy carefully and take it with you on holiday.
Clients in breach of this condition will be deemed to have indemnified the company for any consequential loss incurred by the company on their behalf and such costs will be redeemable from them.
To confirm your booking you will be required to pay the deposit of £280.00 * per person and the airfare element if booked on any flights other than our special charters. For special package offers and specially discounted holidays sold via Reader's Offers, Members and Clubs, 100% payment is due at time of booking.
Please note, that some special package holidays may require full balance payment at time of booking, either on line, or via the reservations team.
Please note that for villa rentals a deposit of 25% of the total full occupancy is required. For any additional villas not featured in this brochure other conditions may apply.
Due to the fee levied by Credit Card Companies, a 2% charge will be added to VISA/MasterCard transactions and 2.5% for AMEX card transactions (NOT Debit Cards).
The balance payment of the holiday is due 10 weeks * before your departure date. If payment is not received by this date, we reserve the right to take the booking as cancelled by you and the scale of cancellation charges set out in section 3 below will apply.
* - Superceeds £200 pp deposit and 8 weeks deadline. Applicable to all bookings
made from 17 October 2012.
2. Late bookings
For bookings made within 10 weeks of the departure date, you will be required to pay the full cost of your holiday at the time of booking. Once details have been confirmed to you over the telephone, a contract shall be deemed to exist between you and Sardatur Holidays and full payment will be due immediately.
3. Cancellation/alteration by you
If a booking is cancelled, cancellation charges set out below will be applicable. Cancellation must be in writing, and the person who made the booking must sign the letter.
Cancellation fees are based on the date on which we receive the written notice of cancellation.
69 days or more before departure Deposit
68/29 days before departure 50%
28/15 days before departure 70%
14/8 days before departure 90%
Less than 8 days before departure 100%
For special package offers and specially discounted holidays sold via Reader's Offers, Members and Clubs, 100% cancellation applies at all times.
Please note for all Villa bookings the following cancellations apply:
61 days or more before departure Deposit
60/31 days before departure 50%
Less then 31 days before departure 100%
Flights: If you have to cancel or amend details on scheduled or low-cost flights for which tickets have been issued, a 100% cancellation charge will apply.
For Sardatur Special Charter flights only to Sardinia, the following cancellation fees apply:
50% cancellation fee up to 16 weeks prior to departure
100% cancellation fee within 16 weeks of departure
In the event of you wishing to alter or amend the details of a confirmed booking, based on special charter flights, there will be an amendment fee of £15 (up to a max of £45) per person. Amendments made 42 days or less before departure will be treated as a cancellation by you of the original booking, thus subject to the cancellation charges indicated above.
Name Change: Changing the name of a flight reservation is not always possible or permitted by some airlines. Once airline tickets have been issued, any changes made to the ticket will result in you having to pay for the cancelled ticket(s) and purchase a new ticket(s) at full cost.
Should you fail to correctly declare the age of date of birth of the infant or children, and/or falsely claim reductions for children, the whole party may be refused permission to board the aircraft unless the proper holiday cost plus the appropriate amendment fee is paid. If the aircraft is full,a child who is found to be travelling as an infant will be refused to board the aircraft. We cannot accept responsibility for any alternative travel arrangements made for the party.
4. Alteration of holidays after departure
If after the commencement of your holiday, you decide to modify your chosen arrangements, e.g. change of accommodation and /or duration of your stay, we will do our best to help, but these changes are subject to availability and must be paid for locally. Where, through no fault of Sardatur Holidays, you curtail your holiday, no refund will be made for unused accommodation.
5. Cancellation/alteration by us
It is unlikely that any alteration will be made to your arrangements once confirmed, but because arrangements are made many months in advance, we must reserve the right to make any changes necessary. If there are any changes of a minor nature, we will notify you as soon as possible. Minor changes do not entitle you to cancel or change to another holiday without paying the normal applicable charges, nor to compensation. If we have to make a MAJOR CHANGE, that is one that we make before the day of departure and which involves a change of airport (but excluding changes between London area airports and changes of aircraft type/airline), the outward or return flight being rescheduled by more than 12 hours, a change of hotel or villa/apartment which involves substitution of the hotel or villa/apartment with one of a lower grade, we will advise you as soon as possible.
We will do everything in our control not to cancel any booking within 6 weeks of departure unless full payment has not been received, or unless our intention to provide the booking in full is frustrated by events beyond our control. If it is necessary to change your accommodation after you have paid the balance, an alternative accommodation of at least equal standard will be offered where possible. If any alternative offered is not acceptable, we shall refund all monies paid to us. No compensation will apply if there are any changes or cancellation due to war, or threat of war, riots, civil strife, industrial action, natural disaster, epidemics, bad weather, technical problems with an aircraft, airports or transport, closure of airports, terrorist activities, Government action or any other events beyond our control.
The following compensation is payable only in the event of a major change accepted by you.
Compensation per person:
Days prior to departure Compensation (£'s pp excl infants)
More than 56 days Nil
56-29 days 10
28-15 days 20
14-0 days 30
Please note our liabilities in respect of significant changes or cancellation by us are in all cases limited to offering you the above choices and, where applicable, the above compensation payments. We regret we cannot meet expenses or losses you suffer as a result of any changes. Compensation will not be payable where we are forced to make a change as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. No compensation is payable for minor changes.
Please note, a flight delay does not constitute a change to holiday arrangements and compensation payments are therefore not payable for flight delays.
All prices quoted are in pounds sterling, per person. As these are prepared many months before the start of the programme, we reserve the right to raise or lower our prices at any time before you book.
We reserve the right to vary the price shown on your confirmation invoice due to (i) transportation costs (including fuel surcharges) or (ii) dues, taxes or fees chargeable for services such landing taxes, embarkation/disembarkation fees at airport; (iii) currency exchange rate changes. When the variation is small, an amount equivalent to 2% of the price of you travel arrangements, we will absorb that increase. The surcharge excludes insurance premium or any amendment changes. Only amounts in excess of 2% of your booking arrangements will be surcharged. If the surcharged means paying more than 10% of your booking arrangements, you will be able to cancel your booking arrangements with a full refund of monies paid except for any amendment charges. We will consider refunds of the insurance premium if you are able to show to our satisfaction that you are unable to transfer or re-use your insurance policy.
If you wish to cancel your booking arrangements for this reason, you must exercise you right to do so within 14 days from the date printed on our final invoice showing the surcharges. Where you do chose to cancel your existing booking arrangements for this reason, you would be entitled to accept from us an offer of alternative arrangements if we are able to do so. In either case, whether you accept an alternative holiday from us or cancel your booking arrangements you will be entitled to the compensation for Major Changes set out at clause 5.
No price increases will be made within 30 days of departure. If any change in our costs would cause a reduction in the price of your booking arrangements, we do not make refunds of amounts less than 2% of the price of your booking arrangements, but we will refund in full amounts exceeding such 2% after deducting an administration charges. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact of the price of your booked arrangement due to contractual and other protection in place.
Please note: Italian Tourist tax.
Tourist taxes, resort fees or similar that are charged locally may be implemented or changed without prior warning.
These fees are not included within the cost of your holiday. We do not accept responsibility for these costs, which must be paid by you directly to the hoteliers.
7. Web & Brochure description/Special needs
We have made every effort in this web and our brochure to describe resorts, accommodation and general facilities as accurately as possible. However, there may be times when certain facilities are not available. For example: electrical equipment may break down and some shops or restaurants, night clubs, swimming pools and other amenities may not be in full operation, particularly in low season. In addition, the operation of amenities and facilities may be subject to local licensing regulations or Government Fuel Saving Legislation. We cannot accept responsibility for any such problems, which are outside our control.
(a) All bookings are made and accepted on the basis of the description contained in this brochure. We cannot guarantee the accuracy of any hotel, residence or resort leaflet, which is not published by us, but may be supplied as an additional service to the client.
(b) The photographs used are only to give you a general impression of the typical accommodation on offer. Refurbishing policies vary and whilst in some properties the décor is uniform, in others, variation in the décor may occur.
(c) Special requests regarding car hire, accommodation, vegetarian meals or any other aspects of your holiday should be made at the time of booking and will be passed on to the relevant supplier. Such requests will be noted on your invoice, but confirmation cannot be guaranteed. Even when a supplier advises that a request is accepted, we regret that we cannot accept liability for any subsequent failure on their part to comply with such requests. For this reason we regret that we do not accept conditional bookings.
(d) If you or anyone in your party have any special needs or disabilities which may affect your holiday, please advise our reservations staff when making your booking and also provide full information in writing. We will make every effort to advise and assist with such requirements, but as none of the hotels or villas featured in this brochure are specifically designed for disabled guests, we cannot guarantee that our hotels and villas will be suitable or able to cater for special needs.
(e) Expectant mothers - airline regulations vary and some refuse permission to fly to women who will be 28 weeks (or more) pregnant on the date of their return journey. Please check with the airline if in doubt.
8. Our Responsibility To You
We only accept responsibility for the proper performance of our obligations under this contract. We will perform such obligations with reasonable skill and care.
We are not responsible for any failure that is:
• Attributable to you or a member of your party;
• Attributable to a third party unconnected with the provision of the
services to you, and is unforeseeable or unavoidable;
• Attributable to our employees, agents, subcontractors and suppliers and
their staff whilst acting outside the scope of their employment.
• Due to Force Majeure.
• Due to information, however obtained, from outside sources such as
independent third party websites
• Any consequential loss not directly connected to the contract with us.
We do not accept responsibility for death, bodily injury or illness occurring on holiday unless it is proven that it is due to the negligence of our employees, agents or suppliers acting in the course of their duties to us, and this is brought to our attention in resort by completing a formal i"ncident report" within 24 hours of occurrence.
We cannot accept responsibility for clients who by misadventure suffer illness, personal injury or death during the period of their holiday arising out of an activity which does not form part of the package holiday, however, general assistance will be offered to the client (please refer to your insurance policy)
Where the death, personal injury or illness results from any services provided by air, sea, rail or road carriers or providers of accommodation, our liability in all cases will be limited in the manner provided by the relevant International Convention. In particular, air and sea travel are covered by the Warsaw Convention and Athens Convention respectively, which will limit or exclude liability for death or personal injury and damages.
All prices quoted are for rooms with private facilities, based on two people sharing.
B&B: Bed and continental breakfast.
HB: Half board includes continental breakfast or buffet breakfast (where shown) and dinner.
Rooms may not be available until 17.00 hours. Check out is by 10.00 hours.
(a) HOTEL CATEGORIES: We are obliged to print the official category awarded to the hotels by Italian State Tourist Office. The awards are based on certain facilities or services being available and they do not take into account the size of the bedrooms and public rooms, nor the preferred décor of the owner, which may be at odds with your taste. Hotels in the same category, even in the same resort, can vary considerably in their character, ambiance, service and facilities and may not offer the same staffing levels and facilities, or be as well maintained.
It must be borne in mind that cost is a good indication of standards, particularly when comparing hotels of the same star rating.
(b) AIR-CONDITIONING: Many of our hotels have air-conditioning, as mentioned in our descriptions. The period and hours of operation are at the hotelier's discretion, in compliance with the fuel saving requirements current in Italy, but this is usually from 01 July to 31 August.
(c) BATHS, SHOWERS & PRIVATE FACILITIES: Where the hotel description states that our rooms have either private shower or bath, we regret it is not always possible to specify which will be allocated to you. If a preference is stated at the time of booking we will pass this on to the hotel, which will endeavour to comply with the request, but this cannot be confirmed. Please note that it is not uncommon for showers to haveno cubicle or shower curtains.
(d) HOTEL VIEWS: When a room is described as having a sea view, this means that such a view may be obtained from it. It does not imply thatthe room faces the sea and frequently only a side sea view may be obtained from the window or balcony. Where sea views are definitely frontal, this is specified in the hotel description. Where rooms have sea view for which no supplement is charged, the nature of the views may vary from room to room.
(e) SINGLE ROOMS: Despite the supplement payable for single accommodation, it should be noted that the standard and location of single rooms are sometimes inferior to those of other room types and may not have all the amenities we have described as being available in a twin room.
(f) DOUBLE BEDS: Double beds in Italy often consist of two single mattresses within a double frame or two single beds linked together with a double sheet.
(g) TRIPLE ROOMS: When 3 people share a room, this is usually on the basis of adding an extra bed, which may be a fold-up bed, in a standard twin room, and may therefore be rather cramped.
10. Self-Catering Villas/Apartments
All properties are let by us, on the strict understanding that they will be occupied only by those people named at the time of booking. Accommodationmay not be available until 17.00 hours. Check out is by 10.00 hours.
Self-catering villas/apartments do not all have an official classification by the Tourist Authorities, so please rely on the description we provide.Prices vary, depending upon the number of persons sharing the accommodation. The term 'villa' is generic for self-catering, regardless of the accommodation - further details will be given by our reservations staff. Air conditioning: condition 9(b) applies.
(a) BREAKAGE DEPOSIT:
Because our villas and apartments are privately owned, you are asked by the owner for a breakage deposit, which is held as protection against damage or loss. Deposits are paid on arrival to reception and are fully refundable (if all is in order) on departure. See each property for charges.
11. Car Hire
All clients taking car hire, even if it is included in their holiday, should read the car hire information.
12. Resort Facilities
Please note that in early and late season some resort facilities as described in the brochure may not be available. Swimming pools at all hotel and selfcatering accommodation will be open in high season, but may not be available throughout the low season and may also be subject to closure for extended maintenance or restricted opening times. In addition, watersports, entertainment or other facilities may be limited in low season. Where we state that a property has sports facilities (e.g. tennis courts) it does not mean they are necessarily free, unless specifically stated. Where facilities are free, it does not mean the equipment (e.g. rackets and balls) are free. Certain facilities and excursions mentioned in this brochure as being available, are subject to minimum numbers and, on occasion, to weather conditions.
13. Local Conditions
When travelling abroad you must accept that things will be different than in the UK. Safety standards and regulations conform to local standards and could be less, or even more stringent, than those we enjoy in the UK. The monitoring and enforcement of such regulations is a matter for the authorities of that country and the local supplier of the services concerned. Cots supplied abroad conform to local safety standards, but it remains your responsibility to check that they meet with your infant's requirements.
14. Other Guests
We do not have the exclusive use of all properties featured in this brochure. It is possible therefore that there may be guests from other countries and of mixed age groups at your accommodation. Many hotels we feature may host local weddings, parties, conventions and conferences and there may be occasions when they take place during your stay.
15. Areas Surrounding Accommodation
The areas surrounding your holiday accommodation do not form part of your package holiday and have not been inspected. These include beaches, sea, roads and mountains. You are responsible for taking reasonable care for your own and your party's safety.
Excursions are any sightseeing trips or tours, which you book and pay for through us, or our overseas representatives whilst you are actually on holiday. We, our servants and agents, are acting as booking agent for the relevant excursion provider. Excursions are not packages and are not governed by the Package Travel, Package Holidays and Package Tour Regulations 1992. We have no liabilities for whatever loss or damage you may suffer from any excursion.
We reserve the right at our absolute discretion, to terminate without notice, the holiday arrangements of any customer whose behaviour is such that it does, or is likely, in our opinion, or in the opinion of any airline pilot, accommodation owner or manager, their servants or agents, or any other person in authority, to cause distress, damage, danger or annoyance to any of our other customers, employees or any other person, or to cause damage to property. In these circumstances all our obligations to you under this contract cease forthwith, full cancellation charges apply and we shall not be liable for any refund, compensation or costs incurred by you whatsoever.
These rules also apply if you are prevented from travelling because in the opinion of any person in authority, you appear to be unfit to travel or likely to cause discomfort or disturbance to other passengers. We cannot be held responsible for the action or behaviour of other guests or individuals who have no connection with your holiday arrangements or with us.
If you have a problem during your holiday, it is a legal requirement that you immediately inform the relevant supplier, the owner or property manager where you are staying, or the supplier of the service in question and where available, our local agent. If the matter is not resolved to your satisfaction, you must report the matter to us so that we can try to solve the problem whilst you are still in resort. If your complaint cannot be completely resolved locally, you must obtain written confirmation from the supplier or the resort representative of the complaint lodged. Please follow this up within 28 days of your return home, by writing to us, giving your original invoice number and all other relevant information. It is therefore a condition of this contract that you communicate any problem to the supplier of the services in question and obtain such written confirmation of the complaint lodged. If you fail to
follow this simple procedure, we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem.
19. Accommodation Only Bookings
Should it be necessary for us to amend or cancel an accommodation only booking, we cannot accept liability in respect to any costs you may incur in respect of any other service or product, including flights, you may have purchased independently. No payments whatsoever shall be made in this respect as our contract with you is solely for the provision of accommodation only.
(a) Should you become ill or suffer an injury whilst on holiday you must, in addition to reporting this incident to our representative or the management of the property, consult a local doctor and also consult your GP upon your return to the UK. Should you then wish to make a claim against us as a result of that incident, you must provide us with written reports from both the local doctor whom you saw and your GP, together with written authority for us to obtain further information from both those doctors. At the time of going to press, there were no particular health requirements for travelling to Sardinia, but you are recommended to obtain the Department of Health leaflet (ref. T4), 'A Traveller's Guide to Health', which is available from your
doctor or by phoning Freephone 0800 555777.
(b) The use of Facilities and equipment ( including treatments) at Spa & wellness centres, gyms and other sporting establishments is at the guests own risk. Participants should ensure they are in good health and are not taking part in any activity or treatment, which likely to cause them illness or injury. Many establishments are now asking for medical/fitness certificates. Sardatur is not responsible for any illness injury or death. sustained from the use of such facilities, equipment or treatments.
21. Flights/Check In
Passengers must arrive at the airport of departure in due time for check-in. Should admission to the flight be refused because of late arrival and the flight being closed, we cannot be held responsible. Furthermore, we will not be responsible for the cost of alternative travel or accommodation arrangements, but you may be covered by your travel insurance. When you travel by air, the Conditions of Carriage of that airline apply. These Conditions are often the subject of Conventions between countries. Failure to check in for the outward flight will result in all outward/return
reservations being cancelled. In the event of a scheduled flight overbooking, compensation due will be paid under the Denied Boarding Regulations by the airline, to whose Passenger Relations Department your original ticket should be forwarded.
22. Flight Delays
Delays sometimes occur and regrettably these are completely beyond our control. However, if holiday insurance is taken, you are usually offered some protection (refer to your Insurance policy).
23. Baggage And Personal Possessions.
You must strictly comply with the baggage allowance restrictions specified by airlines, to avoid incurring excess baggage charges or baggage being off-loaded from the aircraft. Please note that the maximum weight of any one piece of baggage is 32kg.
Personal property from the point of arrival to transfer vehicle and from transfer vehicle to accommodation, and return, remains the responsibility of the owner to ensure it is loaded/off loaded from the transfer vehicle. Please note porterage is not included.Although handling arrangements at UK departure points are excellent, there
are occasions when your baggage may be delayed. However, if insurance is taken, you are usually covered for emergency purchases (refer to your policy).
24. Consumer Protection
The Package Travel, Package Holidays and Package Tours Regulations 1992 require us to provide security for the monies that you pay for the package holidays booked from this brochure and for repatriation in the event of our insolvency.
We provide this security by way of a bond held by the Civil Aviation Authority under ATOL number 2593.
If you book arrangements other than a package holiday from this brochure, the financial protection referred to above does not apply.
To ensure that your holiday runs smoothly, we need to use information such as your name and address, special needs, dietary requirements etc. We will apply appropriate security measures to protect this data. The information may also be provided to security or credit checking companies, public authorities, such as customs/immigration if required by them, or as required by law. With effect from 05 March 2003, the UK government, customs and immigration authorities require access to passenger information from airlines. Other countries may follow in future.
Please be aware that any of your information held by the airlines will be available to the authorities. We will only pass data, including sensitive information regarding disabilities or dietary and religious requirements, to people responsible for your travel
arrangements. If we cannot pass this information to the relevant suppliers we cannot provide your booking. When you make this booking, you consent to this information being passed to the relevant people.
We may wish to contact you to obtain your feedback or to provide details of other products and offers from Sardatur Holidays. If you would prefer your information not to be used in this way, you should write, indicating your preferences to:
Sardatur Holidays, 1 Castle Yard,
Richmond, TW10 6TF.
This contract is subject to English law and jurisdiction.
Copyright 2012 Sardatur Holidays Ltd. All rights reserved
Brochure design & production: www.appletondesign.co.uk